Guest User
July 23, 2024
Two lifts out of three not working. Remaining one had no light except the glow from the control panel. We were floor 9. Lift took us to 4, then 13, then 10, then 4, then basement, and back to ground floor. My wife has claustrophobia and does not like small dark enclosed spaces. Helpful staff led us through to next-door Ibis where lifts were working and illuminated, and gave us a card to use them.
Price of Snickers bar and similar items is £2.49. Costs 99p in small store just along the road.
Room was OK when we finally got to it, but initial experience puts us off using Novotel again.