Guest User
November 18, 2024
"Terrible Experience: Not Kid-Friendly, Rude Staff, and Subpar Facilities" 1. After a six-hour drive with kids, we reached the property only to face rude and unprofessional behavior, especially from staff members. 2. The property is entirely unsuitable for families with children, lacking even the most basic kid-friendly amenities. The room we were given, "Hemant," was shockingly cramped and wholly inadequate for a family with a 5-year-old child. To make matters worse, the bed was absurdly small, leaving us unable to get any sleep throughout the night. It was an appalling experience that showed a complete disregard for guest comfort. 3. The TV didn’t work as their Tata Sky was blocked due to non-recharge, and despite multiple requests, no action was taken. 4. The food was subpar, tasteless. With no nearby dining options, we were forced to adjust as they require full payment upfront, leaving no room for reconsideration. 5. When we requested a simple mineral water bottle for our child, we were shockingly told it would only be available in the morning and were advised to use their open, unsealed water instead. This is utterly unacceptable and raises severe health and safety concerns. It is appalling that a property claiming to be "fully occupied" cannot even provide such a basic necessity as bottled water. Their inability to stock something as fundamental as clean, sealed drinking water is both unprofessional and deeply concerning, reflecting their complete disregard for guest well-being. 6. The staff’s arrogant attitude was appalling. Especially "Raj" even shouted, “We are full, and we don’t have time,”. 7. We were so dissatisfied that we left the property early at 6:30 AM and shifted to another hotel, which thankfully accommodated an early check-in. This property fails on all fronts—hospitality, facilities, and basic respect for guests. Absolutely not recommended, especially for families with kids