AC Hotel Raleigh Downtown

We stayed two nights and had a great stay. I understand the train noise, though staying in the back removed that nuisance. Great breakfast at the rooftop bar - also a perfect place for a drink and some food. Room comfortable, easy walk to restaurants and bars. Didn’t like the $19 per night parking charge.

Excellent customer service by the entire hotel staff, especially Jessica, Adonis and Brandon. Professional, positive and very customer-focused. We had a large wedding party with many logistics and it went flawless with the hotel team!

The noise was unbearable. Bad music loud crowds on the street below until LATE in the evening.

Great location. Lots of restaurants and bars close enough to walk to. The hotel was beautiful and clean. The decor was beautiful. The rooftop bar was very pretty and great views. The little lounge area outside to have a intimate night with a close friend or partner was sooo cute

Great stay!! I would recommend this hotel. It was a bit more $$ than others but I feel it was worth it. We arrived in the morning well before check in and our room was ready! It was so nice after having a super early morning flight to arrive to a clean room on a high floor with a great view. Shout to Adonis for a smooth check in process!! Room was large, updated and well appointed. A nice touch is they provide you with two mini bottles of water and a cozy bathrobe. Waterfall shower head has great water pressure. The entire staff were so accommodating and made some great recommendations on places to eat. Tiffany was our girl!! Took care of us and we appreciate her and all the night staff. There are a few restaurants within walking distance and a great place to grab a beer at “State of Beer”. We were in town for Galaxycon and we had hoped to get a hotel closer to the Convention Center but it is only a 16-17 minute walk and the area is very safe. The only things I would point out are: 1. Train tracks right near hotel and train went by at 3:00 am blaring the horn 2. There is a fun bar right next door with outdoor seating. It gets very loud at night. We were lucky our room faced the other side of the hotel but we did hear other guest complaining about the noise. The hotel did provide ear plugs which was nice. 3. No swimming pool. I guess I should have checked that when I made the reservation. Nowadays I just assume a hotel at this

This review was inspired by the lady staff member named Ronnie. She received my family rather cold upon check in. She didn’t acknowledge my Gold status until i mentioned it and She didn’t seem able to provide any knowledge to help me with checkin as I made mistakes during the process. She was dismissive. She gave the type of energy that should be working in another industry, but not hospitality. I don’t want this energy at any Marriott property I visit. Later had great service getting a table upstairs at their Sunday Jazz brunch, but the server seemed annoyed that we needed another table due to the rain. She didn’t offer my family silverware or a pin to sign the tab. I love Marriott and their properties, i don’t want their standards to become compromised by allowing anything less than a best effort.