Guest User
August 27, 2023
The worst service, front desk, restaurants and bar. Accidentally left a bag containing 2 beach towels, 2 travel mugs and a new IPhone charger and cord. Returned 11 days later to retrieve it and after at least half hour wait for them to search for it she handed me a ripped dog food shopping bag which was not mine..containing my 2 beach towels, soaking wet, muddy and rancid smelling(I had never once used), 1 of my travel mugs, no phone charger, someone else’s travel mug, someone else coozie, someone else’s sunglasses. When I questioned her about it she offered to go get me a phone charger in back because they had so many! Nope. Now…how did all this happen? Where is my canvas bag, phone charger and new travel mug and how did the few items they did return to me get in someone else bag amongst who knows whose items? And..they didn’t even bother to research! When we checked out after our stay (which was another nightmare) a man was complaining about his dinner experience, which we well understood. We also witnessed several people just shaking their heads as they left..probably in disbelief. As we were waiting a couple with a large, hairy dog walked into the restaurant. No thank you!