Villa Del Lauro

The property offers a beautiful internal garden and a clean, spacious environment. Guests appreciate the delicious breakfast and friendly, professional staff. Convenient location with stunning views and access to attractions.

Excellent hotel with great beds n close to old town square. Steep streets to go walk up to the square about 0.4 mile walk but close to good restaurants. Clean n very pleasant place to stay at. Excellent breakfast. Wi-Fi a bit of a challenge in upstairs rooms

Hotel itself was very good: we were given a big room/suite (although it was a little dark), breakfast was fine in a lovely elegant room leading out to the well kept garden. Staff on reception, which was always manned, were helpful. However, big negative when we left: they arranged a taxi for us to go from Ragusa to Siracuse which we knew would be expensive. They had a published list of prices on the reception desk and they told us it would be 140 euros. As it was also a public holiday, they mentioned that there might be a 15% surcharge. I enquired the night before to confirm the cost and they said it was Ok, no surcharge. Taxi arrived, was fine, taxi driver polite although did not really speak English. On arrival at Siracuse he charged us 189 euros, 49 (35%) above the expected price. As we didn't have the language skills to query it, we paid up. While I appreciate that the taxi company is not the direct responsibility of the hotel, I emailed them that night to inform them of the excessive overcharging of the taxi. The issue is for me that there was no response at all from the hotel. I didn't expect that they could do anything anyway, but a response would have been polite. Up until checking out, the staff had responded swiftly to queries, so we definitely got the impression that once you pay and they have your money, they couldn't care less. Left a bitter taste; would not want to return to this hotel