Guest User
February 11, 2024
The staff at the hotel is great. Very friendly and professional. We had booked a junior suite (room 406). The room was a bit small for a suite but clean. The beds and pillows are good. The cleaning lady was nice and very thorough. The minibar offers free drinks and was always refilled. Well, the bathroom is more or less directly in the room, which is trendy at the moment, you have to like that. That's OK. At least the toilet and shower are behind a separate door. The dinner in the restaurant is very good and our waitress (Vanessa) was super nice. A big compliment. In summary, I can't complain about the hotel itself, on the contrary. Let's come to the downside: the spa. Oh, wow. I see major hygiene problems, but the problem of the red-yellow inspectors (or sauna block attendants) seems to be reserved loungers and cell phone use. But let's start from the beginning. The spa is right on Lake Constance. That's nice. There is direct access from the hotel. That's practical. The disadvantage is the smelly bracelet in which the chip for access is embedded. They can be as antibacterial as they like. The wristbands stink terribly. Bags are not allowed in the spa, and they insist on nude bathing, which doesn't really bother me. Of course, the inspectors are dressed. Cell phones and reserving loungers are strictly prohibited and are checked with the help of the aforementioned "sauna block attendants" (clothed versus naked) and then more or less politely enforced. They also denounce people in a really stuffy way. It's embarrassing. The spa is very full. Lots of Swiss people (nothing against the Swiss) and there are probably few saunas in the area. Now, soap is not offered anywhere in the spa and the bags are locked away. Sorry, but the saunas sometimes smell badly of sweat and feet. I also suspect that a relatively large number of guests use the saunas and pools without showering. Because of the "no bags" rule, many have too few towels with them and there is no soap on hand either. The towel is used for drying off, sweating and as a base for the loungers. There are also too few outdoor showers with warm water. In other words, hardly anyone showers properly and without soap. That really disgusted me. The saunas are sometimes very overcrowded and are showing their age. A new building with loungers still smells very nicely of wood... and, yes, sometimes of sweat. I had a bag with me and left it next to a lounger, but that is not actually allowed and a block warden came straight away. First one to spy and then one to reprimand me. But the topic was my cell phone... Because of the cell phone ban, I had no access to my e-books. There are magazines lying around that I would never touch. I haven't read German for years, and I have also seen magazines on sweaty towels, in sweaty hands... No, that's not right. We had a
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