Guest User
November 16, 2024
I booked this hotel based on its proximity to Rabat Ville train station. It's about 10 minutes walk. We booked directly through the hotel's website. The confirmation showed both its price in Euro and DH. When we arrived and wanted to pay in Euro, for some strange reasons, the staff claimed they could not accept Euro payment. After travelling for over a month in Morocco, this was the first accommodation that rejected payment in Euro. We didn't accept and requested that they counter checked with their manager. Subsequently, whenever we asked whether they had checked, the staff would just insist that we pay in DH. The staff kept asking us to go outside to exchange DH. The final straw came when we put our foot down and told the staff that we would only pay in Euro or nothing. A more senior staff was around and from our conversation with him, we found out that the Euro amount stated in the confirmation email was somehow lower than the room rate stated in DH. In other words, it's not that the hotel couldn't accept Euro payment. They wanted us to bear the exchange rate losses. Fortunately, we had everything in black and white. Wouldn't return as our stay in Rabat was spoilt.