Qufu MansionHotel

The hotel was renovated from a former official residence, and half of it is still under construction. The overall design of the renovated part is good, and the rooms are large enough. 1: The service from the guy at the front desk is terrible! This is the first time I saw a front desk person wearing work clothes completely unbuttoned! I called at around 5 pm and asked for two bottles of water to be delivered immediately. He said that they would be delivered right away. However, when I came back at around 8 pm, they still hadn’t received any water. I called again and said that they would be delivered immediately, but in the end it was still not available! 2: The sanitary condition of the public area is not good (the room is OK), and the room was not cleaned for one day; 3: Breakfast is too average. Of course, the location is great and the price is not high.

This shouldn't be called a hotel, it should be called a B&B. Even the manager doesn't have anything. They are all employees. I want to call a person in charge to talk to me. The employees are hesitant and want to take a shower at 11 o'clock in the evening. There is no hot water. I have to adjust the hot water again and again until the early morning. The person who came with the hot water was not wearing work clothes and waited until I got angry and started to change my room and refund my money (but no refund was given). The shower water in the changed room was poor and the bedside plug was not powered. The parking lot also had charging piles in front of the parking spaces. The small space occupied by the railing of the charging station is pitiful. It is recommended not to park the car. Usually the car body cannot be parked in the line. The paint was scraped off by another car the next day. The hotel investigated and investigated. From the promise that it could be solved on the same day, it was towed away. It took another day to delay and it still didn't solve the problem. This service really doesn't deserve to be called a hotel. It's really not a smooth experience to stay here. This incident has caused us to lose money and eliminate misfortunes.

We were the first to arrive at the store around 10 a.m. and were told to check in after 12 p.m. We thought it was normal, so we went out for a walk first. When we arrived at the store again after 12 o'clock, we were told that the room had not been cleaned yet. We asked the waiter to take us to see our room first. We found that workers were repairing the circuit and the room was very dirty inside and outside. Since it was being repaired, it was normal for it to be dirty. The staff arranged for us to take a short rest in the room downstairs. Not long after, the power in the room downstairs was also cut off. We couldn't wait any longer at 2 o'clock, so we went to the front desk to ask when we could check in. The staff said that we would definitely be able to check in in another hour. Get it done. Quzhou was our first stop, but checking in took too long, so we decided to go play first without waiting. At seven o'clock in the evening, we thought that the room must have been cleaned, but when we saw it, the door was wide open, and the inside was still not cleaned. The wires left by the maintenance could be seen everywhere, so we went to the front desk for the third time, from 10 o'clock in the morning to evening 7 o'clock, a full nine hours, and we haven't even checked in yet! Even though they knew that the room we were staying in could not be accommodated, they did not provide us with a room change or inform us of the service, and they kept insisting that the hotel was full. After we repeatedly requested to change rooms, the already full hotel suddenly vacated a room for us. We stayed, so at 8pm we finally managed to check in. When I was about to take a shower at 10pm, I found that there was no hot water. I called the front desk again and was told that the water room had just added water, but they didn't know when hot water would be available. I sat and waited for an hour. At 11 o'clock in the evening, the hot water still hadn't come. The exhaustion of running around for a day and the exhaustion of checking in have made me miserable. The first stop on the first day of the new year, Quzhou, really impressed me. The front desk staff offered to refund 20% of our room fee. I did not accept it. I just hope that you can improve the service quality and don't do rude behavior while shouting "Quzhou is polite".

This is the second time I have stayed in this hotel. The first experience the year before last was very good. I didn’t expect it to be so bad this time. The air conditioner did not cool down, the bathroom was not cleaned after the last guest had used it, and the breakfast was also very poor. , the only thing is that the two people at the front desk are still very enthusiastic and the service attitude is also very good.

The entire hotel facilities are outdated, and the check-in staff at the front desk are quite unskilled. They said they were taking me into the room, but they even walked backwards when they got out of the elevator door on the second floor... The carpet in the corridor on the second floor had a musty smell, which made me feel very... It hasn't been cleaned in years. The room you checked in faces the warehouse? I checked out within ten minutes after entering...****************

Next, I will give my evaluation without any emotions, and I will give it a real and personal experience. Because a client and his family came to Quzhou for a trip, I specially booked Quzhou Mansion to be close to the Shuitingmen Scenic Area for convenience. After checking in, I really can’t say enough about the room. The air conditioner doesn't work at all. There are a lot of spider webs in the corners. There are urine stains on the toilet seat in the bathroom from the previous tenants. There is a ball of sticky hair blocking the drain in the shower room. There is no shower gel, no shampoo, no toilet paper, really. I’m so confused, how could such a price range of over 600 to over 1,000 be like this😀😀