Selina Quito

Horrible. Do not trust this place. We reserved a room 3 months in advance and then at check in we discovered they sold our room away. To make things worse they offered a room in an "extensions of the hotel". This was not an extension. It was a student hostel that they tried to put us in. The room they showed us was a small attic above smoking students. They expected us to pay full price. Terrible customer service and morals. It is good that we didn't stay because we have heard that the hotel rooms smell bad, don't have WiFi, and that the staff steals jackets. Do not stay here, there are better hotels in the same area for the same price.

The best way to start or end your trip! The hotel staff is amazing (shoot out to Alba, Veronica, Kelly in particular and all other members)! The food is delicious, the rooms are clean and comfortable, and there are plenty activities inside the property. Ideal to make new friends quickly! If you doubt what to do, definitely head to Quito Bike Tours on the property. They are a very well-organised team of professionals (located in Selinas) who are very knowledgeable and can show you all the good stuff!

I highly recommend staying at Selina Quito! I was there twice and I would definitely go back again. Excellent customer service at both Reception and Bar/Restaurant. The breakfast is abundant and for a really good price. The bowl served at lunch and dinner incredibly healthy and filling. The staff is kind and always ready to help or recommend what to do during your stay. The room was clean, and the hot water always reliable. Love the activities they offer on location, especially the free Jiu Jitsu classes. Must go!

TERRIBLE DO NOT STAY HERE - STAFF WILL COMMIT PETTY THEFT When you go to a hotel you trust that your items will not be stolen. They have violated that trust. We just finished a Galapagos trip organized by Intrepid and on the first day we were told that we can leave our stuff at the Selina Quito Hotel storage room while we are in the Galapagos . Some of our stuff has been stolen upon returning back to the hotel. We’ve spoken to the hotel and they have not been able to find our items. We lost about $400 of clothing (a Patagonia quarter zip sweater, fleece jacket, several t-shirts, a pair of leggings). We’re very concerned that Selina has lost our clothing in a room with monitored and restricted access. The storage room doesn’t have a ticket system so anyone can come and take bags - there is no validation. This is a big problem because either other tourists or their staff can steal items. Since notifying the staff they have made every attempt to delay refunding us and have even refused our requests to look at laundry receipts and other documentation. They asked us for exact times of when we left stuff at the desk as if we would have recall from a week ago. The manager Kelly, is inept and is trying to make sure our issue is not resolved by waiting us out until we have to leave for our flight. They are a scam and are deceptive. Their whole management needs to be replaced and they need better security practices.

I've stayed to multiple Selina locations and by far Selina Quito was the best. The manager and staff were all helpful and very kind and made sure you're comfortable. Stayed in a suite it was so large, beautiful open windows and big bathroom. Love everything about it. Thank you