Decameron Las Heliconias - All Inclusive

Guests praise the immaculate, spacious rooms and friendly, attentive staff. The well-maintained swimming pool is also highly appreciated. No duplicate content found in the summary.

Nice place between the field but with noisy environment is not recommended for rest. The music is for party, isn't for environmental music. Tasty food, friendly staff, awesome landscape, and nice rooms. Too expensive for this experience.

One of the worst places I have been....many things did not work...we got there at night, first issue rooms had no air condition, you have to pay extra for it, even after I repeated several times I need air conditioner due to a medical issue, and I was willing to pay the extra $60/night, they kept saying our reservation (part of a package we had) did not include it, even to pay for it they have me a hard time. In the room there was a large bottle of water, I called to request another bottle as my husband and me take water at night, they told me I had to wait until the next day to request another bottle, I said bring me 2 bottles and charge me. They did not bring us any additional water (we slept there 3 nights). The safe deposit box does not have a lock, you have to ask for a lock in the office, and sign a paper, in case you do not return it, they will charge you $15. No fridge in the room, call front desk and their answer was "if we have one available we will bring it to you, but no guarantees", we were lucky enough to get it. There was an interaction with somebody called Luis, the Assistant Manager I believe, and he was completely out of line. Food was below average, there were always a few things in the buffet with empty trays. Several times when we ordered a juice, lemonade, they will come back saying "we have no more lemonade or juice" imagine running out of lemonade. The snack bar is bad, very little assortment. Very few employees that we can acknowledge did a good job, a waiter called Diner, a lady waiter (I can't remember her name). Two days it rained so much, they know it rains a lot so they have 2 large umbrellas in each room. Horrible service, dark rooms, the bathroom sink super old, food was average. Avoid coming to this property