Citadines Roces Quezon City Reviews

The word that best captures my experience at this hotel is 'new.' Being a relatively new establishment, the hotel impresses with its immaculate cleanliness and modern design, evident from the lobby to the rooms. The contemporary style is both refreshing and welcoming. I would also like to highlight the professionalism of the staff, especially those at the ground floor entrance, including the security team. Their warm smiles and friendly greetings set a wonderful tone for guest interactions, making one feel genuinely welcomed. That said, there are a few areas where the hotel could fine-tune its services. One area for improvement is housekeeping. While the staff did ensure that the blankets were neatly folded, other aspects of room tidiness seemed to be overlooked. On a few occasions, I noticed that the room was left largely as it was, with not much attention paid to finer details. I understand that the hotel is new, and the staff may still be gaining experience, which might explain these minor oversights. With a bit more focus on these details, the guest experience could be significantly enhanced. As for the amenities, they were fairly standard. I was a bit surprised that in-room slippers were only provided upon request, rather than being pre-prepared in the room. However, I must say I really appreciated the room’s design, especially the cozy kitchenette area. Having all the necessary amenities and utensils within easy reach was a thoughtful touch and one of my favorite aspects of the room.

We initially booked an overnight stay in a 1 bedroom deluxe room, but since we trully enjoyed our stay, we decided to extend another night! 😀 We were so deligjted and satisfied with the room and the service - from the quick early check-in process, to the cleanliness and spacious room provided, to the pool amenities up to the sumptous and hearty meal (breakfast) that was served! What’s even more satisfying was the completeness of the amenties in the room especially the kitchen stuff! The staffs were also nice and attentive. When we requested for additional or replenishments of amenities, they have attended to it real FAST! Requests were attended in like 5-10minutes only! Overall, we had a great and comfortable stay and we will surely be back to this hotel! 😊

The room is spacious and clean. I love that they're sustainable. No plastic and they give you water in a huge tumbler which makes perfect sense. Food in the restaurant is good. I guess good location if you meant to be in this area only, otherwise out of the way from main stuff and more residential. Was here to visit local friend so it worked out. The staff here made my stay, they're super friendly and helpful. Joyce at Alejo restaurant spent time on explaining all the local dishes to me and she's so attentive and friendly. And Lordwin too was helpful and friendly. Shout out also to Eddieson from Concierge who was helpful and attentive. I'd come back here again if I ever find myself needing to be in the area. One point of improvement for the hotel is to place ashtray/ trash can out on the street where people can smoke so they're not just littering on the road.

Great experience will surely book this hotel again soon. Guest Service Officer Krystle is friendly as well as the staff they are very welcoming. Swimming pool is clean, room and bathroom facilities are organized, a big wow. Great stay indeed! Just see for yourself.

Absolutely enjoyed my stay at Citadines Roces QC! It's a newly established property that's modern and well-appointed. Anna from the reception deserves special mention – her assistance throughout my stay was exemplary. While some parts, like the pool bar, are still under development, it does not detract from the overall experience. Can't wait to return. Highly recommended!

This place is new and amazingly clean. I like the staff friendliness and professionalism

perfecf staycation and celebration for my bday!

Good place for a family staycation, the pool is clean and convenient for everyone. All staff are very nice and friendly.

very new hotel. lobby, swimming pool, gym, and pool bar are excellent. not many good restaurants or mall nearby, but ain't too far if you have a car or taxi. will stay again

Been here many times and I always love this hotel. Always a 5 star for me. From the staff to the facilities, its always the best. Thank you for always making our stay as awesome as possible. Thank you staff. Got a discounted price with trip.com btw.

All the staff are well trained to be service oriented. Miguel and Angel of front desk 8th floor are extra, they are really good with thier jobs.

Clean and homey room.

Location is accessible and the facilities of the hotel is good especially for those who just want to relax after a busy week from work. Their restaurant is only open during breakfast and hopefully it will be open for the rest of the day soon. I just hope that their front desk will be more careful on the details of the kind of room you have booked for the stay. We booked for a Studio Premier Twin for 2 single beds but were given a king size bed, they transferred us to a studio premier twin room but delayed us for 1 hour to settle in our room. I will still give a 4/5 rate for our stay.

Overall quite good, creating more menu for breakfast, if possible.