"The room isn't that big though
The room had a refrigerator, kettle, and microwave, so I was able to do most things without having to go to the communal kitchen.
The shared shower room was also clean.
When the parking space in front of the room is full,
Feels a little small"
"Going out from the side door is the downtown area of Queenstown, which is very convenient. And the location is at the entrance to Queenstown, so you don't have to go through the urban traffic jam to go to the airport or Arrow town. There is nothing to say about the location.
The disadvantage is that there are kitchen and tableware but no pepper, salt and salad oil. I asked the counter and the reply was to go to the supermarket to buy it by myself. Also the oven in the room was malfunctioning and couldn't be used.
The service attitude is good. It was very hot on the day we arrived, but the hotels and apartments in Queenstown have no air-conditioning, only electric fans (super noisy), and there is only one, so I asked by phone to borrow another fan, and I was very polite. Look inside the counter (the counter is closed).
Considering the overall location and cp value is very good, but it would be better if the equipment can be strengthened."
"I won’t recommend it,they couldn’t find my booking under my name so they charged me again. when I told them that I didn’t get the refund, they said they’ll send an email to manager,but they did nothing until I called them and asked. They only took it seriously when I asked their manager’s contact.It took so long to get my refund and I had to pay transaction fees!!
We booked the sauna when we checked in,then the next day we went to the reception,they said they couldn’t find my booking again,and they didn’t even apologise for that,it’s all just ridiculous!"
Very Good
131 reviews
8.8/10
1 night
From PHP 6,463
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"Environment: The most important thing is the environment. It is right in the center of Queenstown. Open the window and you will see the largest lake.
Facilities: There is a small happy hour living room with many Chinese elements and a wide variety of wines.
Hygiene: Hygiene is okay, but water easily flows out of the bathing area
Service: The young lady who received me in Queenstown on the first day was very enthusiastic."
"Walked out onto the balcony and we were met with these stunning views.
The time that we visited (May) meant that it was slightly too cold to be out on the balcony for too long, but the views that we enjoyed out of the window were magnificent.
When the first arrived the lady on the front desk was very friendly, and helpful.
We had asked for a double bed and had been allocated two single beds. She quickly contacted the ladies from house keeping and they very kindly sprung into action to help rectify the situation.
The housekeeping staff were nice and pleasant, and the location was just right for us to get out and about visiting some of the local attractions like the Kiwi birdlife park.
The big plus about staying at the highview apartments was having a parking space. When you visit queenstown you'll soon find out that in some places finding a parking space is like gold dust."
"The location of this hotel is very good. It is right in the center of the town and you can walk to the most beautiful shore in three minutes. Anyway, it's convenient to go anywhere. The only problem is that you may have to look for parking on the roadside. The hotel room is really big, and the equipment and speakers inside are very good. It's also close to a bar, so it's a bit noisy at night. Everything in the refrigerator is free except alcohol, and there are unlimited refills. For breakfast, it is beautifully prepared on site downstairs. I remember that the big breakfast was about 30 New Zealand dollars. It is worth commenting and worth staying at."
"There seems to be a new building and an old building, and we stayed in the old building. It felt a little worn, but I think it had the best tableware and facilities. I didn't really understand how to use the TV in the room, but we could only watch one channel.
It's also about a 12-minute walk to the downtown area of the port. It's a convenient location. I was impressed by the smiling young lady at the front desk who tried her best to help us."
"The location of the hotel is very good, by the lake, close to shops and Skyline. The sanitary conditions are good, but the facilities are a bit old, the kitchen utensils are not very complete, there is no range hood, and the heater in the bathroom is broken, but fortunately it is not too cold. The heaters in other hotels are quite powerful. The toilet light is synchronized with the exhaust fan in the toilet, and it makes a loud noise, so I try not to turn on the toilet light."
"This Holiday Park was very clean for us and a child. The facilities provided here exceed expectations where there is a place to cook.
A very strategic location with the town of Queenstown only walking distance to the beautiful lake.
The staff here are also very helpful by providing advice to us where we plan to go skiing and are advised to go early in the morning with the weather forecast being quite good in the morning at 10.00 am."
"The location is across the street from the center of Queenstown, and the last slope is here. Facilities are all complete, kitchenware, dishwasher, washer dryer. The hotel's requirements for guests are relatively comprehensive. There is an error in the translation of the instructions. If you lose the key, the English version will pay 30 yuan. The Chinese version will pay 50 yuan."
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Latest Reviews for Queenstown hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.1/10
Great
AAnonymous UserThe location is bad. It is too far from the town center. Toilets always clean. Staff are kind. The kitchen is huge, but it seems not to be maintained strictly. My room was a bit small, although the hostel is pretty big.
SStan2024Basic Hotel. They need to update their info page to avoid confusion. The reception actually spend until 10pm not 8pm shown in their info page.
LLandersMercure Queenstown Resort has offered very good services with great hospitality. The room given has a great view overseeing a big lake right from the middle. Livin (A name for New Zealander, I suppose) offered great hospitality for us and even treated us a VIP favour by giving an in room slipper.. thank you.. if you are lucky you can even spot a double rainbow…
Superb.. love Queenstown and Mercure Resort..
Also Accor membership is usable here.. bravo..
DDan WuangI stayed in room w 8 pods shared bathroom. The bathroom was in a mess during this stay with no shower gel in all cubicles for the male and toilet bowls were very stained as compared to my first stay.
Very convenient location with staff manning round the clock which is a plus compared to other hostels n backpackers.
Ssuper酷酷鴨Stayed here for two days in a row. The location is very good. I chose it because the introduction said there is free parking. Currently, this youth hostel has 3-4 parking spaces in front of the door, first come first served. Otherwise, you need to go to Hamilton Road to find one (which is often full). You need to bring your own shower gel and shampoo, which is not very convenient. Other than that, I can give it a very high score. The youth hostel has cooperation discount codes with some attractions, you can ask the front desk to get them. If you are traveling alone, I still recommend them.
Ssuki_zhuangThe hotel's breakfast times are very strict. Five families stayed here, and one of them arrived for breakfast at 10 AM only to be denied entry. This meant we missed out on the pre-paid breakfast, which was a significant loss. I would not recommend the breakfast at this hotel; it's much better to head to the city center for some bread and milk, as the hotel's breakfast is truly mediocre. It was, in fact, the worst breakfast I've had during my 15 days in New Zealand.
The hotel itself is pleasant, and its location isn't too far from the city center, which would be acceptable if you're not traveling with kids. However, for us, with children, it was genuinely tiring because parking in the city center is neither convenient nor cheap.
While the hotel's overall environment and cleanliness were good, one minor inconvenience was the old-fashioned, fixed showerhead that couldn't be detached. All in all, this hotel is not very convenient for families with young children.
GGuest UserThe place is a bit old now but it's expected with the price, which comes with a small buffet breakfast and parking at the front. It is close to the ski resort and staff is friendly. It has ten pin bowling right next to its own restaurant if you want something to do after hours. There is also a pub just across the road if you don't want to drive back to town. If we come back to ski we'll stay there again!
MMatthew LimSwiss Belsuites was our favourite accommodation across the 9 accommodations we stayed during our holiday in New Zealand! We absolutely love how spacious the place is. Huge cooking space with a comfortable living room with a large L-shaped sofa made for many nights in to cook our own dinner, which was made even easier with the provision of two dishwashing machines and almost every cooking equipment/cutleries you may need. It is also the only accommodation where we got to enjoy using a smart TV where we could easily use our own subscription accounts (via scanning QR codes) to stream videos during our dinners. The bedroom is also really comfortable and the toilet was very clean as well. We also had our washing machine and dryer, which was really useful as we were in New Zealand for two weeks. The best part of our stay was the view of Lake Wakitipu which we could enjoy from our living room. Was such a great stay that we were so sad to check out at the end. Highly recommended!!
FFirew DemelashI had 3 night Copthorne Hotel and Resort
Queenstown Lakefront the room is clean and basic the bed comfortable l had a good sleep the room to big even had a good seating area coffee tea in the room TV had variety of choices however the bathroom that not that great they need to get rid of that bath basin I am not sure what is purpose? The shower curtain so cheap common if you charge your guests a top dollars you can afford a decent shower curtain it New Zealand not a 3rd world country. All the Wi-fi so terrible even basic email take time to download also what is deposit for if you don't have any minibar in the room? I think all those can improve a good management I had pizz one night taste good anyway this Queenstown accommodation always in short that way they don't care still a good place to crush a big hot two.
NNelA great experience for a female solo traveler. I
Pros
I shared a female dorm with three other women and had a great time getting to know those coming in and out. The shared bathroom was always clean (cleaned every day).
The communal kitchen is large and well-organised. You can make use of condiments that get left behind. As it was still cold, there are always fires burning both in reception and the common room. It makes the atmosphere very cosy.
The best service I got was from their information desk, which is located in the reception area. As I didn't have a credit card and businesses like Snowbiz in town don't accept cash, I was able to pay for ski passes and rental by making a booking at the service desk (they have a card machine and also accept cash).
Cons
This side of the hostel where my room was located, just experiences a lot of noise, as there are bars down below, despite the sliding door being sound-proof. Not all the reading lamps for each bed work and also need to be fixed. The shower leaked a lot of water, as the glass door doesn't properly close.
Overall though, a great stay and value for money. You do save on accommodation, as QT is an expensive town to visit.