The Carlin Boutique Hotel

Good * Most of the hotel's staff who we engaged with are nice. Especially, Canadian lady from breakfast is an excellent asset for the hotel. She is so friendly and brings positive energies all around. Also, want thank a young French chauffeur and a bartender for their subtle yet sheer enthusiasm. * Most of the hard products throughout the hotel since they are still in newer condition. Especially, Kohler washlet. * The sunset view. * Breakfast and room service menu from Oro restaurant. Bad * This hotel may be good enough for Queenstown, but Not good enough for real 5 star property outside of Queenstown.... inadequate to meet basic requirements. Please, see my comments or pix. * Very very very weak shower water pressure. It's ridiculous. * The room gets very loud and noisy from other rooms and the hallway. No sound proofed walls. Hear noise from next room and above all night long. * Need one consolidated smart control panel instead of every corner of the walls * Not much privacy on the balcony and hideous partition. * Mattress quality : It's sunken and dipped too much. I'm surprised no one has complained yet? * Have doubts about some of the design and material choices for hard products and Especially, curve appeal if they will age well.... * Got one way pick up with a Cayenne and one way drop off with a local taxi that is not as advertised. At both times of arriving and leaving, Bentley was just sitting in the parking lot. Guess, YMMV... * Never got welcome vibes from the on-site manager during my stay. What's up with that? * Didn't get to settle the folio until check out since their system was down.

The Carlin is a six-star experience! Our family had the pleasure of staying at The Carlin this May. It was definitely a highlight during our New Zealand adventure. The hotel location is ideal. Perched on top of a steep hill overlooking the city, it stands like a beacon of luxury and refinement in walking distance to the heart of Queenstown. Attention to detail is evident in every aspect of the hotel, from the impeccably designed lobby to the meticulously curated rooms and suites. Every space, even the elevator, exudes a sense of understated luxury, with plush furnishings, elegant décor, and state-of-the-art amenities. What truly sets The Carlin apart is the unparalleled, personal level of service. Every member of the staff cares about all aspects of your experience. When we arrived, we were greeted...outside....with a warm and personal welcome from Patrick that set the tone for the entire stay. His attention to detail and professional, yet personal level of service continued throughout our stay. He seemed to be able to anticipate what we needed, passing along dining and area attraction recommendations, giving us a lift to dinner in the Bentley, encouraging us to relax at the bar during the hotel happy hour, and recommending top shelf whiskeys...all while entertaining us with funny and heart-warming stories. He has perfected the art of service...personal and engaging, yet always professional. Thank you Patrick! The food at The Carlin is exceptional. Breakfast was delicious and beautifully prepared. Richard provided an excellent level of service, somehow turning breakfast into a decadent, but personal dining experience. In the evenings, Patrick was back at it again, preparing happy hour gourmet snacks paired with a drink at the bar. The Carlin is a masterpiece of hospitality, where luxury meets warmth, and every detail is crafted to perfection. Thank you so much for a memorable stay in Queenstown. We will be back!

This hotel is beautiful, the decor and the magnificent views are stunning. The staff are wonderful, especially Patrick! Patrick looked after us during our stay, nothing was too much to ask. He took us on a tour of the local wineries in the hotel’s gorgeous Bentley, we felt very special. We will definitely return to this place.

This is a stunning hotel, made extra special with Patrick as our host. Nothing was too much to ask and his friendly, professional and fun character made our stay the best hotel experience. Thankyou Patrick for your service and Carlin Hotel.

WOW is all we can say. What a beautiful hotel in every way. From airport collection to being greeted by the fantastic and helpful staff, my wife and I were blown away. The rooms are really large with a generous master, master on suite, dining area and separate living area that is sell contained. The balcony includes a generous size hot tub with priceless views of Queenstown. As special shout out to the amazing Patrick who went over and above to make our stay very, very special. Patrick not only genuinely cared about our experience but helped us with plenty of activities and restaurants. The Carlin is the only place we will now stay at while visiting Queenstown and look forward to our next trip.

We had the best experience staying here! Felt so incredibly special & looked after the entire time. Big shout out to Patrick who made us feel that way, can’t say enough kind words about him he did the absolute most for us. That man needs a raise!

Fantastic property, great location, Wonderful staff. The only thing I would say is for the price point There are few little things that need to be addressed as for small repairs in the room.