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I liked the hotel location and facilities. The indoor pool was amazing and the live stage was so good. I would definitely visit here again and book the terrace view next time. However, there are few things that I was very dissapointed. The room was not managed well. There are white things are around the floors (it looks like painting or wall paper. I asked to change the room, but the new room has the same problem). Hair dryer was phsically broken and not working. Heater is not working and when I turn on, it is very noisy. There was a party when we stayed and it was very noisy until almost 1 pm. We called at 12:30 and the reception said they send a security. However, it was still noisy after 30 mins).

We spent three nights at this property last week and we are so glad we did. Our room was pristine and spacious--and quiet. We were on the second level (considered the first) and we couldn't hear any sounds from the street, hallway or neighboring rooms. We were early for check-in so we parked on a nearby street and had a great lunch at the restaurant that shares the entrance with the hotel, Bistro Hortus (not sure if they are related but convenient and delicious option if you need to eat during your stay). While eating lunch the restaurant texted to say our room was ready and we pulled up on the side small street and checked in and unloaded our bags. We were given a ticket for a parking garage that was diagonal to the hotel. It really couldn't have been easier. We were able to take the car out at our convenience--which we did to visit Montmorency Falls and Ile d'Orleans (loved both, easy drive). We enjoyed the common room---we filled our water jugs (they have them to borrow too), enjoyed complimentary espressos, played Scrabble and borrowed a book. It really was a nice spot if you needed to just sit after a long day of exploring the city by foot (or bike). The location was perfect for us. We would set out and purposely get lost--or we would head to a specific restaurant or historic site and they were all walkable. Although we didn't need help with restaurants the staff seemed really helpful with recommendations. And they were very friendly every time we interacted with them. If you like sushi, Masaru is a few doors down and I am still thinking about it. It was excellent and a nice break from the cuisine we were (really!) enjoying. We also had wonderful dinners at Chez Rioux & Pettigrew, Legende and Ophelia. All walkable. We would definitely stay here again. A real gem of a property in a welcoming and beautiful city.

The rooms are a bit dated and very dark. It's unfortunate that you can't open the window for fresh air. The room smelled heavily of cleaning product and musty air each time we entered. The staff are all incredible. The location is perfect. The bedroom and bathroom are very spacious. It just needs a refresh in the bedrooms to make them brighter and more modern looking. Plus, some additional airflow to reduce the stale air.

Service was good and the room was clean. Staff here were friendly, bilingual, speaking French and English. The price was great too.

The hotel is quite close to the attractions. There are restaurants and supermarkets within walking distance. Did not go to breakfast, the Queen bed is very comfortable and the space is very large. The environment and layout are very comfortable, the staff understand English and French and are very welcoming. And the hotel rooms are relatively quiet.

This place is really special. They have a gracious, energetic staff who provide attentive but unpretentious hospitality. Room was meticulously clean and the whole place is beautifully decorated. Location is great - it’s at the bottom of the big hill, in a relatively quiet part of the old town, however just a couple of blocks from the Petite Champlain (get up early to avoid crowds there - at 7am I took photos with no one in them and got a nice coffee). This was a splurge for me, but I won’t ever forget staying here.

Half way through our stay here. The rooms are lovely and clean, and updated to modern expectations in an old building. Staff have been wonderful. Really good value for money. The only downside so far has been the restaurant (Louise Taverne &Bar a Vin). As we were checking in to the hotel this morning, other customers told us the place is lovely but not to eat here. We decided to go anyway, just wanting a drink while we waited for our laundry to dry… and we may have thought about eating there if all was ok. We were totally ignored, despite trying to attract the attention of the man in charge of the outside area (around a dozen tables, four of which were occupied). We asked someone else if we could sit down. They referred us to him. We waited while he cleaned a couple of tables, walked past us to talk to someone, walked inside and fiddled around in there for a while, walked out again and cleaned a couple more tables, went round us to get to another table where he rearranged the setting. Walked back to near where we were standing and then turned around to chat to some people he had served since we had been there. Don’t know what sort of self-important trip he was on but we left and will not return. But… that led to a delightful experience at 900 Rue Saint-Paul across the road (separate review coming).

Facilities: Before going there, I heard that the facilities might be old, but in fact they are fine and worth experiencing. Environment: The location is excellent and the hotel atmosphere is very suitable for travel check-in Service: Very considerate, there will be staff who will give business cards when checking in to contact you for help and service needs.

This hotel is located in a very convenient location, near the walls of Old Quebec City, the reason why we chose it. We arrived on a Tuesday, late afternoon and were VERY frustrated that we waited in line for ONE HOUR to check in to the hotel. There were only five groups checking in, before us. There was one employee and a manager, the manager was training the employee. The manager refused to check people in herself, was curt, and kept telling clients not to approach the reception desk until called forward. The wait was unacceptable, made worse by the impolite manager. The room was clean but cold and sterile. The linoleum wood-look floors made sound echo and were not warm. The room had no couch, only 2 plastic-covered rocking chairs that would have been better placed in a retirement home. Meals and parking are not included in the standard rate, making it more expensive for a basic room, than what it seems. Booking online, the quote for 2 adults for 3 nights in a basic suite, was $711. With parking and a room hold, the charge was over $930 CAD for 3 nights.

The location was a big decision in choosing this hotel and it did not disappoint! It is literally in the center of everything and steps away from sights, shopping, restaurants but also away from the noise of bus loads of tourists. The security of the hotel was a great bonus as a solo female traveler! Staff was friendly, the rooms/common areas were always spotless and the decor makes this place a unique spot for sure. I simply loved it and will absolutely be back.