Guest User
September 27, 2023
I'm dismayed to have to write such a critical review, but in all my years, I've never encountered such a disreputable management of any hotel. Simply put, the manager is a thief! I booked two rooms. Unfortunately, due to the approaching hurricane Lee, our transportation to PEI cancelled. So, I cancelled with the hotel; first, I attempted this via phone, 8 days before our arrival and had to leave a message. Then, the next day, in the morning, I followed up with an email and phone call. The manager was extremely rude and condescending. He spoke perfect English, yet upon being informed that I would be charged the first night's rent, I objected and pointed out that his website stated 48 hours is all that's required. He replied, "No, no, no, no, no...7 days." Fine, I replied: I'm giving you 7 days notice right now -- eight, if you consider yesterday's call. Suddenly, he claimed he didn't understand English and to send him an email! "I already did that," I responded, whereupon he hung up on me. Then, two days later, he charged my card $300! Then, three days after that, he charged my card another $435!! All of this days before we were even suppose to arrive. I'm handling their theft via my credit card company, mais c'est incroyable, n'est ce pas? /Users/zehutiman/Desktop/IMG_0103.jpeg