Fairmont Le Chateau Frontenac

The service was truly wonderful — the staff were warm, attentive, and made the entire stay feel effortless and relaxing. The location is ideal for exploring Old Quebec, and the hotel’s charming atmosphere really enhances the overall experience. The little shop inside the hotel is also a lovely bonus — beautifully curated with quality local items, perfect for souvenirs or small treats. I would absolutely recommend staying here to anyone visiting Quebec!

Amazing stay, the river view room was beautiful. The bed was comfy.

The facilities were comfortable, and most of the staff were professional and welcoming. However, we encountered two concerning issues that I feel compelled to share. Firstly, during a shower, my father was almost burned due to a water temperature malfunction. The hot water did not come for a long time, and when he turned the tap fully to hot, it locked in place and could not be turned off. The hotel promptly sent a plumber to fix the issue and kindly offered us a complimentary breakfast, which we appreciated. Unfortunately, the second issue deeply impacted our experience. During breakfast on our second morning, we were served by a staff member named Isabella. Her behavior was blatantly discriminatory. Although I attempted to engage with her, she refused to acknowledge me, instead directing all her attention to my father, a white middle-aged man. She refilled his coffee but ignored me entirely, despite us both finishing at the same time. When I requested the bill, she acted as if she did not understand me and again responded only when my father spoke. This experience was extremely unpleasant and disappointing, especially given the otherwise positive stay. I hope the hotel takes this feedback seriously and provides training to ensure all guests are treated with equal respect, regardless of their background.

I’ve been wanting to visit since watching the Korean drama Goblin! What a gem, beautiful place with historic elements. Room is slightly on the smaller side. What I love most is the free activities that came with it. We did the ferry tour to Levis and riedel wine tasting! A wonderful experience!

Beautiful hotel , good food ,

Staff keep selling upgraded room for additional charges