Fairmont Le Chateau Frontenac

Amazing stay, the river view room was beautiful. The bed was comfy.

The facilities were comfortable, and most of the staff were professional and welcoming. However, we encountered two concerning issues that I feel compelled to share. Firstly, during a shower, my father was almost burned due to a water temperature malfunction. The hot water did not come for a long time, and when he turned the tap fully to hot, it locked in place and could not be turned off. The hotel promptly sent a plumber to fix the issue and kindly offered us a complimentary breakfast, which we appreciated. Unfortunately, the second issue deeply impacted our experience. During breakfast on our second morning, we were served by a staff member named Isabella. Her behavior was blatantly discriminatory. Although I attempted to engage with her, she refused to acknowledge me, instead directing all her attention to my father, a white middle-aged man. She refilled his coffee but ignored me entirely, despite us both finishing at the same time. When I requested the bill, she acted as if she did not understand me and again responded only when my father spoke. This experience was extremely unpleasant and disappointing, especially given the otherwise positive stay. I hope the hotel takes this feedback seriously and provides training to ensure all guests are treated with equal respect, regardless of their background.

We upgraded the room,when we checked in, which has 2 queen sized beds with sofa bed and living room space. so beautiful and comfortable. Amazing view of quebec city. Excellent location and beautiful historic building with great services. Pricy but worthy. Will be back again.

Staff keep selling upgraded room for additional charges

Beautiful hotel and room. The location is good in old Quebec but to get to other locations requires a walk down and up the steep hill. Amenities such as the gym is quite basic but does the job.

Grand hotel, great service! Pretty convenient to get everywhere.