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Top rated hotels in Quebec City

Hotel Champlain
4.3/5108 Reviews
My family and I stayed here for our first night of a week long holiday in Quebec. From the moment we entered, we were disappointed. The staff at the front desk acknowledged us, only after prying themselves away from their cell phones. I noticed that the amount we were being charged was in excess of what we were originally quotes in an email, so I questioned the charge. The girls argued that prices are subject to change so I asked for a manager. The manager came and explained that the girls were new hires and granted us the price we were originally quoted, but upon an attempt to reverse the charge on my credit card, rang the charge in 2 more times, so I now had 3 charges on my credit card totalling about $1200. The manager said I would need to call my bank. I called my bank who advised that until the transaction is posted, there was nothing they could do and the hotel would need to deal with it first. The hotel manager then said by midnight everything should be cleared off the card. This didn't end up being the case. To make a long story short, 7 days, various excuses by hotel management and several angry phone calls later, the charges were removed from my card. We ended up getting the night stay free of charge for all of the aggravation their error caused. The second issue that we had with this hotel, is while it is central to many tourist attractions, they advertise that the hotel is pet friendly, however, the hotel is located in the middle of a street where there is no place for dogs to go to the washroom without walking a distance. We would never recommend this hotel to anyone, as there are many other options in the area with basic rooms like we had that care about their customers' satisfaction.
Hôtel le Bonne Entente
4.1/5102 Reviews
À notre arrivée, j’ai trouvé l’accueil froid et sommaire. On m’a demandé ma carte de crédit en garantie et on m’a dit d’utiliser le stationnement à gauche pour avoir un accès plus rapide à notre chambre, que je pourrais utiliser une autre porte (qui n’était pas très visible et que j’ai cherchée en trainant mes bagages). Aucune aide ne m’a été proposée pour nos bagages. Nous sommes arrivés en soirée et au moment d’aller nous coucher, j’ai vu qu’il y avait de l’eau au fond du bain. J’ai appelé la réception. On m’a proposé de changer de chambre. Comme il était près de 10h et que c’était un voyage en famille, j’ai refusé. On m’a dit que le bain serait nettoyé le lendemain matin, qu’une note avait été inscrite à ce sujet. Le lendemain matin, quand j’ai appelé pour que le bain soit nettoyé avant de l’utiliser, on ne pouvait pas me dire quand ce serait fait, on ne savait pas à quelle heure l’équipe d’entretien allait commencer. J’ai demandé si les clients qui nettoyaient eux-mêmes leur bain avaient une compensation et on m’a mise en attente. On m’a ensuite dit que l’équipe d’entretien serait là dans les prochaines minutes. La salle de bain a été nettoyée par un homme discret et poli. Ceci étant dit, les joints du carrelage ne sont pas propres pour autant. Pendant ce temps, j’ai commandé notre petit-déjeuner. Un peu plus d’une heure plus tard: rien. Je rappelle. Ma commande a été perdue. J’ai donc reçu mon déjeuner 30 minutes plus tard, à 11h30. Je n’avais pas de cuillère pour manger mon yogourt. Ensuite, une autre mauvaise surprise en sortant de la douche: une serviette déchirée à plusieurs endroits. J’appelle à nouveau à la réception. On m’envoie des grandes serviettes (aucune petite malgré un séjour de 2 nuits pour 2 personnes). Il y en a encore une qui est déchirée. Confiante de vivre une meilleure expérience au restaurant, j’y commande notre souper en fin de journée. Cette fois, je n’ai pas de couteau. J’ai beurré mon pain avec une fourchette. On entend tout ce qui se passe dans le corridor, les voisins qui toussent dans leur chambre et le bruit de la baignoire thérapeutique dans la chambre voisine. Seul point positif: la chambre est grande. De plus, si vous aimez le brun, vous serez conquis. Pour moi, cet hôtel se mérite deux étoiles: une pour le confort du lit et autre pour la grandeur de la chambre.
Grand Times Hotel
4/5103 Reviews
Overall nice hotel! 1) Room is small and dark but clean and comfortable. There was NO coffee machine in the room. We got joining rooms which was super great! The rooms are so hot we needed to put a/c. Was not a big issue. 2) Pool was out of service despite having called to confirm it would be operational. 3) Breakfast was part of our package, it included boiled eggs, toast, bagel, cereal, creton, with coffee, tea, and juice. It was perfectly fine for our group. 4) Customer service was fantastic. Everyone was really nice and helpful. 5) Lobby is great. We hung out with the kids and it was very accompanying. 6) There is a huge mall with rides for kids of different ages across the street. Aquarium is under 15 minutes away. I'd definitely stay again.
Auberge Internationale de Quebec - HI Canada
4.3/5110 Reviews
We received great service during our stay in Quebec City. Two roomy rooms for our two families. The kids loved the recreation areas: darts, foosball, billiards, TV room. The adults appreciated the friendly service, from the booking process to our actual stay. We could put our food in the refrigerator, re-freeze our ice packs which is very handy when you’re on a family road trip. Quebec City did not disappoint and we all enjoyed our stay very much. The Auberge is right in the old city so you can walk everywhere.
Hotel Relais Charles-Alexandre
3.9/593 Reviews
Ok, oh, pretty.
DoubleTree by Hilton Quebec Resort
4.6/559 Reviews
New clean and fresh property. Rooms are nice and spacious breakfast buffet has good variety. Menu is also very comprehensive and great. Staff is friendly and courteous. View of the golf course is pleasant. Parking is ample and free. One con is that must have a car to move. Location is peaceful and property stands alone.$200 per room deposit is way too high. Shouldn’t be more than $100

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Property Information for Tourists

Total Properties91
Number of Reviews7,373
Highest PriceNZD 2,223
Lowest PriceNZD 59
Average Price (Weekdays)NZD 316
Average Price (Weekends)NZD 345