Guest User
December 20, 2023
I'm quite satisfied with the room, but the service is so bad. Almost no handover work was done. We booked two suites and checked in at 4 a.m. The next day, we started calling desperately to ask for check-out at around 1 a.m., and there was no delay at all. No, the night shift did not have a good handover with the day shift, which resulted in a poor check-in experience. We originally wanted to extend our stay, but the service attitude was really unbearable. I have never seen such an exaggerated and life-threatening serial call! I have stayed at all major five-star hotels and never encountered anything like this!
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