Buding09
January 25, 2024
It was a terrible accommodation experience. I contacted the front desk to arrange a quiet room when I booked in advance. I contacted the front desk again in the morning to confirm the arrival time and arrange a quiet room. They said the suite faces the street, so I asked for a high floor to give away sleeping earplugs. The waiter who answered the phone said that earplugs are given for reserved rooms, and welcome fruit is given for platinum rooms. When I arrived at the hotel, the bed squeaked when I turned over in bed at night. I was a little tired, so I just wanted to make do with it. Who knew that in the middle of the night, new guests next door or upstairs moved chairs and brushed my door. I don't know if I saw it wrong or what, I didn't sleep well all night, and I didn't see the so-called welcome fruit in the whole room. The next day, I came back from work at 16:30 in the afternoon, and the cleaning for the extension of my stay had not been done. The takeaway garbage from the night before was still there. The hotel only posted a notice at the elevator entrance on the day of the water outage. I checked in the day before and on the day of the outage, but no staff called to tell me what time the water would be cut off. If I had known that the water would be cut off and the cleaning for the extended stay had not been done, I would have checked out. The bad reviews cannot describe my sadness. I went to the front desk to ask why the cleaning for the extended stay was not done at almost five o'clock, and there was no notice without water. There were three girls and one boy at the front desk. The boy said a perfunctory "I'm sorry". The girls chatted in a group and didn't respond. I have never seen such management under Huazhu. Because the cleaning for the extended stay was not done, they changed my room to a new one, and said they would check it first before giving me the room card. The new room had garbage on the floor and double eyelid stickers from the previous guest on the mirror. What did they check? There were obvious stains on the glass in the breakfast room. Bad reviews, bad hygiene, poor service, poor facilities, poor response to customer complaints, I will never stay there again.
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