Anonymous User
February 6, 2025
Very bad accommodation experience! ! !
First, we had to wait until 2pm to check in. During the check-in period, the hotel only opened one counter, and the other counter did not guide people to queue up for registration. The service was very poor! Secondly, Marriott Gold Card and 88ViP are invalid and cannot upgrade the room type.
After finally completing the process, the elevator card still doesn’t work, so I have to wait again!
Then the takeaway we ordered was scattered when it was delivered by the robot and was not arranged properly at all. I couldn’t believe this was Marriott’s standard!
Then the efficiency was very poor. When we checked in, we were agreed to stay for two days, but I went out to play on the second day, and when I came back at 3:30 in the afternoon, the house was not cleaned properly! They said they would arrange it right away, but we waited from 3:30 to 5:30 and no one came to clean the room or change the towels, etc! The most annoying thing is that even though the room card clearly stated that the stay was for two days, it was automatically demagnetized on the second day, and the front desk did not remind me when I first checked in. I had to get a new room card on the second day, which made me go up and down the stairs! ! !
Finally, the soundproofing is extremely poor. At 11:30 pm, a group of people in the next room were shouting and yelling, and I could hear it clearly. I called the front desk to report the situation, but the hotel did not take any measures to deal with it.
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