Xiaoye37
November 28, 2024
The location of the B&B is good, you can park at the door, but the parking lot is too broken and full of mud when it rains. The owner said it will be repaired in a while. The facilities in the room are OK. I personally think the room with a balcony on the second floor is the best. Although the family room on the first floor is the most expensive, it may be because the bed is bigger. But it’s not as comfortable as the rooms with balconies on the second and third floors! Also, the attitude of the B&B staff is acceptable, but the service awareness still needs to be improved. When we arrived at the room on the first day, we thought it was cleaned very well and were ready to leave a review. However, the cleaning on the second day was very rough. We came back late and were very tired, and there was still toothpaste in the washbasin and the floor was not swept, so we simply cleaned it ourselves. There are safety hazards on the entrance steps on the first floor. I almost fell on the first day, and my father fell directly on the second day. Fortunately, no bones were broken. I told the staff, and they asked if we needed to go to the hospital. I said no bones were broken, but they didn't ask if I needed any medicine. They also sent me a screenshot of a message to remind me that I don't know if it was the decoration company or someone else who said there was a safety hazard. In fact, you didn't need to send it to me. It gave me the feeling that you were evading responsibility. You should have put up a warning sign on the spot in time and let someone deal with it on the spot, but when we went back, there was no warning sign at all. The female staff with long hair also spoke harshly. Because the slippers were of poor quality, my mother asked her for them the next day (the slippers were not put away when cleaning the next day. We stayed for two nights and should have paid for two days. The standard should be the same as the first day). She directly said that they had been put away yesterday, meaning that they were not needed when cleaning the next day. Her service awareness is very average. If the boss can see this, I hope she can improve it so that the business can last long! It is our custom to clean the room before leaving. The long-haired female staff member reminded us to pay attention to hygiene when we checked in. I don't know if she had encountered untidy guests before or what, but it was unreasonable to remind us when we checked in! We brought our dog with us, but you are a pet-friendly B&B, right? We will also notice that the picture below shows us cleaning up after we left.
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