Anonymous User
August 20, 2024
The actual pictures were not consistent with the ones on the Internet. I was told in advance that I didn't want a damp room, but when I arrived at 3pm, it was raining heavily. When I went to get the room, I was told that the only room type I booked was the one at the very edge of the first floor. It was very damp as soon as I entered, and the walls were all broken. It was simply not worth the room rate of more than 400 a night, and it was not as good as the hotel room next door that my friend booked for more than 200 a night. They said they would move me to the room next door the next day, so I thought I'd just make do with that for one night. But the next morning, after I packed my luggage, I went to ask, and they said: I read it wrong, the room next door is not checking out today, so I can be moved to the room in the corner on the 2nd floor (right above the room I stayed in on the first day). I went upstairs to see, and the doors of this room on the second floor and the one next to it were both open. Friends (with children) were staying in these two rooms. I went downstairs to ask the boss, if everyone is going to check out this room, won't the one next to it be refunded? I wanted to change to the room next to the second floor, but the boss said: they would only vacate the room in the corner, not this one, and they would not leave together. They also said that if I was really not satisfied, I should check out and asked me to find another one. I checked out more than an hour late the day before (this hotel offers free refunds before 18:00 the night before), and they still insisted on deducting the full room rate from me. But the actual situation was that I drove from Dali to Fuxian Lake that day, and there was heavy rain on the road, and I couldn't see the road clearly. There was no signal and I couldn't open the network, so I checked out of the Puzhehei room after I arrived at Fuxian Lake. I called the platform, and finally the platform intervened and negotiated with the hotel to deduct 20% of my room rate. Since I could check out the room for the same day in the morning, why did they insist on deducting 20% from me the day before and asked me to go out and find another room on the same day? You know I booked the room more than a month in advance, and you asked me to go out and stay in a high-priced room on the same day? So I chose to compromise. I still believed the boss's words at this time and moved to the room in the corner of the second floor. As a result, I happened to knock on the door of this room at night. It was occupied by an elderly couple and a young girl. I knew I might have been cheated in the morning. They checked out of this room together with the one I changed into. I confirmed with the uncle and aunt in this room again, and they said they just came today. At this point I knew I was cheated. I asked the boss, but he didn't explain it. If you can't even be honest in business, what's the point of doing business! ! !
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