What happened: My mother came to your hotel for tourism on August 2, 2023 (originally booked two rooms in another hotel, but one was cancelled, and then she booked one room in this hotel temporarily on the same day). When she fell asleep at night, the boss's son (about 1.7 meters tall) came to bang on the door in the middle of the night, saying that my mother had not paid the deposit and asked my mother to open the door. He had a bad attitude and cursed. My mother was already 66 years old and was scared and didn't dare to open it. The next morning when we checked out, the boss's son was still angry and wanted to beat people. Finally, the boss found out that we had paid the deposit and returned the deposit to my mother, but didn't mention his son's bad behavior. My mother was afraid that she would be hurt and went home on her own after receiving the deposit. Before leaving, the boss's son threatened not to live in his house. My mother went home and told me what happened today because she was afraid that we were going out to travel happily, but because of the bad behavior of this family, she was even more afraid of getting into trouble. I don't understand, even if the guests didn't pay the deposit, is it necessary to bang the door in the middle of the night? Is it necessary to intimidate the elderly? Is it necessary to threaten the elderly before leaving? I have never seen business like this.
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