LaiLAIlai
July 18, 2024
Facilities: There are robots in the hotel, but the delivery guys go directly upstairs and knock on the door, which is very unsafe and affects other people’s sleep. There is no bed fence. The child fell out of bed on the first night.
Hygiene: The hygiene condition is that if the child runs on the floor and is not used for ten seconds, the soles of his feet are covered with dust and there are a lot of small debris. After staying for three days, the garbage at the door of the house is not collected. I take it outside the door every day.
Environment: The environment is not very soundproof
Service: The service is really bad. I arrived at check-in time at around two o'clock in the afternoon and had to wait for more than 40 minutes and less than an hour. While waiting for the room to be cleaned, the child fell asleep without any arrangements. As soon as I entered the room, the floor was covered The water mopping made the floor very wet and smelly. The next night, the child was walking in the room and bumped into the corner of the TV cabinet. The height of the TV cabinet is about 90 to 95. The child was less than 1 meter and hit the eyebrow bone above the eye. There was a deep triangular pit that was bleeding. I called the front desk to tell him that I had hit it in the room and asked if there were any ice packs for my child. The front desk was very indifferent and offered no apology or solution. They just told me no and asked if they could buy some for me. Or if there was anything ice-cold, they said they didn’t let me take it out myself. At least it was the injury I suffered in your hotel. The parent-child rooms are all for children. If the sharp corners are not protected and there are no injury measures, it is very bad. I lost one of my room cards during the process. A boy at the front desk said there was no charge for ten yuan, but it still wasn't worth the bad experience of checking in.
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