Lavande Hotels (Qingyuan Light Railway Station Qingyuan Avenue)

Room: clean and tidy, the curtains in the room are all electric and there is a large floor-to-ceiling glass Environment: There are several restaurants right outside the hotel, it is convenient to take Didi, and the parking lot is large. Price: Reasonable Overall: It is recommended, but the hotel isolation and leisure center has a negative review

Everything about this hotel is great except that some people are really stupid. I placed an order a few months ago, but a stranger opened the door and almost came in. The manager specially called the maintenance personnel to verify that it was indeed a door lock problem before contacting me. Ctrip also handled the problem very well. This incident passed and I forgot about it. Today the front desk called me specifically and I was woken up during my lunch break. They also specifically asked me how to refund the previous room fee, but they said they couldn't get it into my account. It's been months. I would like to ask if you could ask your company leaders before calling me. If the order made a few months ago was not your problem, it is conceivable that it is impossible for the software to refund me smoothly. Originally, I stayed at your hotel again in the later period regardless of previous suspicions. But today, a few months later, I was really speechless when I received your questioning call. That's a major hotel incident. Please strengthen the training of the company's employees and ask the leader what happened that time instead of calling the customer to question the customer immediately after a few months. It turns out that it happened a long time ago, and I was very frightened at that time. I have to remember it all over again. The noise prevented me from talking during my lunch break, which made my original impression of you all become very bad again. You can clearly ask your superiors for instructions, but you have to call me to ask for details. I have a good memory and I remembered it. If I have a bad memory, will I be wronged and charged with making up for the refund that was due to the hotel’s fault a few months ago?

The room is quite big and clean. I will come again. It is also convenient for travel

The service provided by the front desk lady is very good. There is a tea service when checking in. Very welcoming. The room is also very clean. You can choose this store for business trips. Overall, it is good.

I have always had a good impression of Lavande. It is a high-end hotel after all, but the service and equipment of this hotel are so bad. When I entered the front desk, there were three front desks, and there were two people standing in front of them. The female front desk had a stern face and stood in front. After waiting for a long time, no one said anything to appease the customers or give guidance, such as waiting a moment. Everyone was busy with their own things. Then I couldn't help but ask, can I only check in at one of the three machines? Then a man at the front desk helped us check in. When we went up to the room, we found that many lights were not on even after pressing the full switch. Then we called the front desk and asked if all the lights were on after pressing the full switch. The front desk did not I asked other people and the answer I got was "Yes, they are all bright." I said that many of the lights in the room were not on, and none of the bedside lamps were on. They asked the uncle to check for us. When the uncle came later, the uncle said that all the lights were bright. You can't open all the Fengdu lights, you can only open a few. I said yes, please help me turn on the bedside lamp on the other side. The uncle studied for a while and said it was broken. This is not to embarrass the uncle, but to ask the hotel management. Fang, is this Laifeng? This kind of front desk service attitude is much worse than the attitude of chain hotels such as City Convenient Hanting Home Inn. Isn't the full switch turned on? What is the full switch? There is no need to select any other modes, just turn on all the lights. This argument is too far-fetched. The music switch in the bathroom is broken. Even if you turn it off to take a shower, there will still be music! The air conditioner makes strange noises in the middle of the night! I encountered all kinds of bad rooms. I had to call the front desk at 3:30 in the middle of the night to check the abnormal noise of the air conditioner. After turning it off and restarting, it was fine. After a while, it continued to sound. The video has been recorded to avoid the hotel room. They came to us later thinking they were looking for trouble, which made us all embarrassed. If you need a video, please leave a message in the mailbox. It's too troubling. I live in Laifeng because I want to have a comfortable environment and a good sleep, and there are broken glass on the ground stalls. It's rubbish. I took off my shoes and walked around and got pricked on the back of my foot. I couldn't find any rubbish. I guess it was a very small rubbish. There was a clear feeling on my feet. Everything is telling the truth. I will never come back to this hotel again after my first stay here.