Chimelong Giraffe Castle

The hotel is very new and beautiful, and is still in trial operation. Basic facilities such as restaurants and fitness rooms are already open; some facilities such as hot spring hotels and swimming pools are not yet in operation! I stayed for 4 nights and requested a quiet room. Unfortunately, I was woken up early in the morning by three construction vehicles and the sound of road chiseling downstairs on the first day. Fortunately, the front desk staff actively assisted in changing rooms. Great! Entering the resort is like being in a real forest! Most of the facilities in the Forest Kingdom are complete, the environment is spacious and beautiful, and there are many kinds of animals. It may be newly opened. Compared with Chimelong in Zhuhai and Panyu, there are not many people, so you can have fun! The so-called animal migration is nothing more than the staff leading the animals to run like herding sheep! Hahaha! The travel behavior of some domestic tourists is disgusting! Smoking in the sightseeing train, banging on the glass to wake up the animals so as to take pictures... these uncivilized behaviors are still common!

The experience of this stay was quite poor. Especially the lighting control in the room: 1. The gap in the door was very large, and the light from the corridor outside came in completely, and I was illuminated by a beam of light all night; 2. The TV was turned off by the remote control, and the small white light on the display was facing the bed, shining directly on my face; 3. The small green light of the router kept flashing and could not be turned off; 4. The emergency light in the room flashed all night, and the light just fell on the bed where the baby slept; 5. The quality of the baby's bed fence was really poor, soft and collapsed, and it couldn't be enclosed at all! 6. We booked a family room, and we could see giraffes in the room, but the staff was too noisy, and it was very noisy at 8 o'clock in the morning. I couldn't sleep well at night because of the lighting, and it was noisy again in the morning. It was really bad; 7. There were not many choices for breakfast, and it was very unpalatable. The dumplings were frozen dumplings, and they were the kind of frozen dumplings that were particularly unpalatable; Several maintenance personnel studied from more than 1 o'clock in the morning to almost 2 o'clock, but still couldn't solve it. In the end, we had to stick it with cardboard; Don't you check and repair each room? Don't you inspect it? The next day, I checked out at around 10 o'clock. At 15:50 in the afternoon, the hotel staff called me and said that they knew what happened last night and wanted to delay our check-out, but they saw that we checked out at around 10 o'clock... As a consumer, I really can't accept this kind of call and the reason you gave. Since you knew about this matter early on, why didn't you contact us at the first time to tell us that we could delay our check-out? Instead, you told us at nearly 4 o'clock in the afternoon? Later, you said you would send a small gift as compensation. At first, I refused, but later you also said that it was a little thought from the hotel, so I accepted it. But why didn't the person who called send it? Your sincerity was also reflected in the phone call? The most ridiculous thing is that you also said that you have recorded our customer's opinions and hope that we can come again in the future to see if you have made any improvements. Is it free? Why should we consumers pay for your mistakes? In short, it is not recommended! !

I brought my child to Chimelong for his birthday. It was a good experience on a weekday. The hotel facilities are very new and clean, the room is very warm and comfortable, the staff is very enthusiastic, and the housekeeper Jie Li added us on WeChat in advance to provide us with thoughtful service at any time. There are many types and numbers of animals in the park, and the animals are all working actively^o^. The children are reluctant to leave after playing.

The room is very cute, the children like it very much. You can see giraffes and other animals from the window. There is also a large children's playground downstairs. The children are having a lot of fun and don't want to leave. The handsome guy at the front desk, "Chen Jiajun", has a very good service attitude👍🏻