Atour Hotel(Qingdao CBD Hangzhou Road Store)

Bad stay experience: 1. Severe noise disturbance - After about 10:45 pm, the guest in the next room continued to slam the door, drag heavy objects, and shout loudly, waking up my toddler many times. - Two visits to communicate failed, the other party had a bad attitude, and even refused to cooperate on the grounds that "the hotel is not a residential area". 2. The front desk handled it perfunctorily and was of no help - I went downstairs to complain and asked to call the police at 23:30, but the front desk did not stop it immediately, but delayed the handling. - When accompanying the communication, the guest next door was still arrogant. Not only did the front desk not clarify the noise management regulations for the tenant, but also told me "don't call the police", completely ignoring the rights of customers. - No room change or effective solution was provided all night, causing great psychological pressure on the whole family and sleepless nights. 3. Chaotic management and no professionalism - As a mid-range chain hotel, Yaduo should be known for its service, but this experience is not even as good as an ordinary hotel. - No security at night, and the front desk lacks emergency response capabilities - If you have requirements for the sleeping environment, don't choose this one! The sound insulation is poor, and the management is even worse. - The front desk only tries to smooth things over when facing customer complaints, and the problem is not solved at all. - I asked for a refund of the first night's room fee, but they shirked it on the grounds that the timeline I proposed was inaccurate. Even with the monitoring, there was still noise for more than an hour, and even if the monitoring could not record all the noise