Atour HotelQingdao Olympic Sailing Center Wusi Square

Amazing service at the hotel!!! The free wash and fold was the best part! Very clean rooms and cleaning was top notch, must stay here if you visit Qingdao.

I recently stayed at this hotel for 5 nights, and while there were some great aspects, a few major issues affected my experience. Positives: • Comfortable Bedding: The mattress, pillows, and blankets were very comfortable, ensuring a good night’s rest. • Convenient Location: The hotel is within walking distance of the sea and the train station, making it easy to explore the area. • Helpful Staff: The front desk staff were friendly and accommodating. • Breakfast Options: A good mix of Chinese and Western cuisine was available. Negatives: • Air Conditioning Issues: The air conditioning only provides heating, with no option for cold air. Even when set to a cooler temperature, the system remains in auto mode with a fixed degree, making the room uncomfortably warm. We had to rely on the stand fan provided to avoid sweating while sleeping. • Bathroom Odors: The ventilation system seems to circulate second-hand smoke, likely from other guests smoking in their bathrooms. At times, the air carried either cigarette smoke or urine odors, which were very unpleasant. Keeping the door closed helped slightly, but housekeeping would leave it open after cleaning, causing the room to smell bad upon returning. Overall, I would consider staying with this hotel brand again, but not at this particular branch due to the air conditioning and bathroom ventilation issues. The service from the front desk was good, but these factors significantly impacted my stay.

The hotel’s ventilation is poor as there was very strong cigarette smell in our room (especially the toilet) after we checked in. We called the reception and this one staff advised us to switch on and off the heater/ventilator, open the window and their air freshener might not be suitable as it’s for commercial use which might agitate nose. In addition, this staff told us that while the hotel rooms are non-smoking, there is nothing much that they can do to stop the other guests from smoking in their rooms. Wow, what a response that made us mad! He should at least send someone to check our room and be more sensitive towards non-smokers. It is amazing that the hotel did not buy a suitable air freshener. There was indeed some form of service recovery from another staff who came up to check our room and also offered us hot milk. The hotel changed our room (was told it’s an upgrade but the room seems smaller and the basin is in the toilet) but it continue to have cigarette smell though not as strong as the previous room. This hotel is indeed suitable for smokers. To the hotel, please train your staff to be more sensitive and refrain from giving lame reasons.

We booked the family suite which has a little door to separate the space - which is great for privacy or extra sound proofing. The staff service is great. The location is a little out of the way from main attractions but the area has plenty of amenities such as convenience stores and even a massage place next door. There’s free tea and coffee at the lobby. The free porridge runs out pretty quickly so go early. Will book here again if I’m in the area.

Very professional and helpful staff best location highly recommended guy in photo front desk I forget his name very professional and friendly.

Reception. Service was appalling, they let kids run the hotel While attending to a matter for me , they left me and went to other Chinese speaking customers. Disgraceful Breakfast was delicious with a wide variety of food