Guest User
February 15, 2024
Hygiene: OK
Environment: The hotel is next to the beer museum. It is not big and the location is convenient for travel, which also caused potential problems. The hotel parking lot is very small. We were very happy to check out at 8 o'clock in the morning and set off for Laoshan. We found that the aisle was full of cars and our car could not get out. The hotel arranged to move the car as soon as possible, but after 20 minutes, one car was not moved. I was furious on the spot. Although the hotel staff tried their best to appease our dissatisfaction, the progress of moving the car was too slow and some unpleasantness occurred. After the hotel defaulted to parking in the aisle, whether it has a perfect response plan and whether it has the ability to solve problems in an orderly manner, the outbreak of the problem allows guests to see the actual progress of solving the problem is the best way to appease dissatisfaction. This episode ruined the remaining goodwill.
Service: OK
Facilities: The room is not big, the facilities are relatively simple, and it is positioned as a budget hotel. The overall area of the bathroom is OK, not very small, but the glass room for bathing is very small, there is no anti-slip mat, the floor tiles look rough (bad feeling does not mean grinding feet), and the bathroom can only be closed without anti-locking function. It is cold to take a shower at night. I asked the front desk because the water temperature did not keep up with the peak water use. It is recommended to stagger. This is my first time staying at a Seasons Hotel, so I don’t know if other Seasons Hotels are the same.
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