Hanting Hotel

The service is very good. The surrounding facilities are also very convenient. It is very close to the places to play.

I am very disappointed with the service of your hotel. First of all, the education level of the front desk staff was obviously very low. They did not know how to use a passport to check in, which made me wait for a long time. I booked the wrong room during the booking process. When I discovered the mistake, your hotel rejected my cancellation request without considering my situation. Furthermore, it is unacceptable that your hotel asked me to pay an additional short stay fee without any prior notice to me. According to Article 4 of the "Consumer Rights and Interests Protection Law of the People's Republic of China", consumers have the right to independently choose goods or services, and have the right to require that the goods and services provided meet quality, safety, health and other requirements. Your hotel refused to cancel the reservation and did not charge additional fees if I made my own choice. It was not until Ctrip intervened that the hotel completed my refund, which seriously violated my legal rights. Secondly, the sanitary environment of the hotel is extremely poor. There was a strong smell in the toilet, but no solution was found after contacting the guest room, and multiple hairs were found. In addition, most of the wall wallpaper in the room had rotted, molded and fallen off for a long time, and no repairs were made until the end of my stay. I hope your hotel will take this issue seriously and take appropriate measures to resolve it, otherwise I will have to seek legal means to safeguard my rights.