Guest User
August 6, 2022
Transportation: The transportation is convenient, but the parking lot is a bit small.
Hygiene: General hygiene
Environment: The hotel facilities are relatively old and the air conditioning does not work well.
Service: The service is very bad. I was sleeping at noon, and suddenly a man in security uniform swiped a card to open the door and broke in, saying he wanted to repair the light. The warranty was not something we called, and there was no problem with the lights in our room. Shouldn't you knock on the door and ask if there is anyone in the room before opening it? This should be basic service etiquette! Not even an apology.
Service: The front desk staff is not experienced. After I checked out, they directly deducted my deposit from the room charge, even though I had already paid the room charge in full online in advance. If I hadn't called to ask why the deposit was not refunded, I guess the matter would have ended there.
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