Guest User
May 3, 2024
We changed our schedule temporarily and came here because the hot spring hotel was out of rooms. We were given yogurt and small bread when we checked in. The front desk spoke a little stiffly when we checked in. We were a family of three and my grandmother and booked two standard rooms. The front desk kept asking how many people were staying there and emphasized that everyone had to register. We suspected that there were other people... The child accidentally dropped the toothbrush cup, so we specifically told the front desk about it when we checked out. The front desk immediately asked on the intercom to check the room... They didn't directly mention compensation, and ignored us, as if they had to check to see if there was anything else, which made us feel uncomfortable... But a manager came right away and said that it was not necessary, and gave the child a lollipop, which made us feel much better. The breakfast was not bad, but I suggested that the rice could be heated up a little more and the bread slices should be served with butter. Overall it was good and it was convenient to go to Europa Castle.
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