Evergrande Sea Castle Hotel

The Evergrande Castle Hotel was specially booked for Children's Day. It was my first time to visit Qidong to take my children to celebrate Children's Day. I couldn't find the hotel at first on the navigation system. I called the hotel and the phone was connected for the first time, but I didn't explain clearly. I still I wanted to ask again and called again but no one answered! Later, I found the hotel after re-navigating, and then they said they would upgrade me to a sea view room. I thought that no one else was so lucky and went directly to the Venice Hotel. Upgrading the room was pretty good. I checked in happily and gave me room 835. It seemed like It’s this room number! Not to mention the shabby room, the first issue is hygiene! very bad! The sides of the sink were all dark, and the toilet smelled so bad that my son almost vomited when he walked in! (The hotel staff later said it was because of mold). The air conditioner in the second room has been running for half an hour and cannot produce cold air. It is extremely stuffy. It is not as comfortable as the lobby of their hotel! After calling the front desk and changing our room to room 819, a new problem arose! The mirror shines on the bed, so you can "look in the mirror" when you sleep at night! The room is a bit bigger than the original one, maybe it’s because it’s a corner room! I originally wanted to change, but was told that there were no rooms available, so I had to go to the fifth floor. I thought it would be a troublesome thing, but the air conditioner still had no wind. They brought us an air conditioner fan, which made us feel a little more comfortable. However, the hygiene was still poor, and there were stains on the towels. There is ****! It's so disgusting, I don't want to use it anyway. The only good thing is probably the fruit given out in the afternoon, which is quite sweet. I really can't fault anything else. This is the first time I review a hotel and the first time I give a negative review. I hope the hotel can take these issues seriously and add some explanation of the air conditioner. The hotel staff said it is because it is not that hot outside and the temperature is low, so the central air conditioner in the hotel is cold. I didn’t turn it down, but it was quite hot these two days on June 1st, and there was no balcony, so it was really stuffy in the room!

The front desk was very welcoming and the service was very thoughtful! The explanation was very thorough!!