Guest User
April 6, 2024
If I can give 0 points, I will give 0 points!
I give Gexian Village Resort a score of 0 overall. Because this resort is run by the same group, but it's a mess and there is no cooperation!
First of all, we stay at the foot of the mountain one night and up the mountain the next day. The guests have to carry their luggage to the ropeway. There are many big stone paths and steps to go to the ropeway, and the ropeway station also has steps. There is no elevator, so you have to carry your luggage yourself. It feels like this resort doesn't want anyone to stay there.
Secondly, this hotel cannot be called a hotel. After going up, there is no sign. Guests drag their luggage to find it in the wind, fog and rain. Look at Picture 1, where are the words Yunfeng Hotel? ?
After finally finding the front desk, I felt really chilled. Look at the picture! Look at the words Yunfeng Hotel! And what you can't see in the picture is that it smells very bad, it's all the smell of cigarettes, there are cigarette butts and melon seed shells on the ground, and the guy has a dark face.
The third person from the bottom of the mountain kept telling us that the ropeway was closed at 17 o'clock. OK, we said we wouldn't go down. Because I wanted to have dinner directly on the mountain, I took a rest. When we went up, the boy told us that there was no food! We were stunned. It was 16:35 at that time. We said what should we do? The young man said nonchalantly, "You go down to eat. Isn't the ropeway closed at 17 o'clock?" He said there was a supermarket next to it. We didn't say much to him, we immediately put our luggage in the room and rushed out. At 16:40, the supermarket was locked! I asked the people next to me and they said the supermarket was closed. Really convinced! Haven't you ever thought about hotel guests? ! I called the front desk of the hotel and found that the Yunfeng Hotel did not have a phone number. The call received by Zhenshan Guesthouse down below told me that there was no food and that I could go to the vending machine to buy it myself. I called Ctrip. Ctrip’s staff were very nice and were always coordinating. Later, Zhenshan Hotel called me at 17:09 and told me that the ropeway was still open and said that if you want to eat, go down and eat. There is also a final trip to send guests up at 21:00 in the evening. It has been raining, and I asked what should the elders and children do if they want to rest? Do you have to wait until 9pm too? Have you been waiting for so many hours? He remained silent.
It’s okay if we don’t want to eat ourselves. The problem is that we are bringing elders and children with us. We never expected this situation. No one told us in advance that there would be no food on the mountain! No one gave me a suitable solution when I called. Later, they even told me the complaint phone number and asked me to make a complaint! Funny? !
There are only two cans of spicy instant noodles in the vending machine. Children and the elderly cannot eat spicy food. Later, they told us that it was impossible to send things up the mountain via the ropeway. Since the food was prepared at the foot of the mountain, we could not give it away to people, only things. After ten minutes on the ropeway, the weather was like this again, it was raining again, the noodles were cold, and there were no service staff on the mountain, so there was no way to heat it up!
I said what should the elders do if they have any problems? Tell me it's an emergency.
Anyway, I have never encountered such a situation in my life. In your situation, you should not open a hotel on the mountain and tell me as if it is natural that the staff is off work. Are you civil servants? They are all steps, and you have to carry your own luggage. See these steps for yourself! Hygiene!
When we finally went down the mountain, our faces couldn’t be shown and we weren’t allowed to sit on the ropeway. We were asked to have our faces recorded again! The last of our patience was gone, and then it exploded! It's obviously been recorded before, so it's your problem, why do you still ask the client to come back? !
Original TextTranslation provided by Google