Michael Bilenki
June 3, 2025
The rating I gave is a bit too high compared to the reality we found ourselves in. The room we were checked into was not prepared properly: the bed was dirty and had someone else's hair on it, the door to the balcony didn't open. While they were preparing our room, we went to explore the hotel grounds and discovered that the huge pool and water slides were closed for renovation, although the hotel website didn't mention it. I contacted Trip.com and requested a cancellation. We were eventually upgraded to a room by the small pool, which had no bar or slides, so we couldn't take full advantage of our all-inclusive plan. In addition, on the first day we had no hot water in the shower and had to go to another room to wash ourselves.
Technically, the pool and beach are supposed to be open from 8:00, but at that time there were never any lifeguards or beach towels. There were also no tables on the beach for personal items or the drinks we ordered. The pier on the beach was not cleaned properly.
The food in the restaurant was not varied enough. There was no seafood or ice cream in the assortment. The dessert was not tasty except for the date pie.
Perhaps the only thing that was great was the hotel staff. Everyone smiled at us and wanted to help, and make our vacation the most comfortable and unforgettable. Many thanks to the staff for all this. We also liked the SPA. It was comfortable and clean. The massages were performed professionally and upon request.
Original TextTranslation provided by Google