The Grand Hotel Sharm El Sheikh

The accommodation excels in maintaining high cleanliness standards and provides exceptional, friendly, and attentive service. Guests appreciate the comfortable beds and spacious rooms, especially those with sea or pool views.

We arrived here yesterday and was impressed by how beautiful the hotel is. Then we got to reception and the trouble started. I’m disabled and we had requested a ground floor room, and paid for an upgraded room, but apparently they had no record of any of that, so we could have a room which was up two flights of stairs, or a different room up five flights of stairs, the lift is not working we were told. We messaged our travel agent, the fabulous Nicola at Harris travel, who said it certainly had been booked as requested. Reception then said as we had a late arrival they would open a restaurant especially for us, even though there were five people already in there. Back at reception, we could have the room or not, that’s all they have, they insisted the hotel is full, it’s quite obviously not! Another guest was walking past and interjected to the reception guy that he shouldn’t speak to my wife like that, he was being quite rude. At this point we had been at it for three hours and it was the early hours of the morning, so we decided two flights were better than five, took the key and set off to our allocated room, only to get outside and see out suitcases had been left outside reception. My wife went back to reception to be told they should have been taken to the room but the person who does that has gone home. We were left to lug our suitcases up two flights of stairs, upon arrival I just collapsed on the bed. In the morning we went to see the manager, who had been told by his staff that we had been offered a ground floor room but had refused and we had chosen to take our suitcases ourselves, totally untrue but the manager insisted that’s what happened as that’s what he had been told. We wasn’t asking for much, just what we had booked and paid extra for, but no other rooms are available he insisted. The manager was having non of it and said we were the problem, but in three days we could have a ground floor room, that’s all there is to it. My wife informed him that’s if that’s the case we would move hotel, his attitude changed a little then and suddenly, despite being told the hotel is full and there are no ground floor rooms, there was a ground floor room available! We moved to the new room relieved that it had been sorted but weary that if that’s the way we are going to be treated, it’s not going to be a pleasant stay. There are stairs everywhere as the hotel is on a cliff, but we can choose to use them and go to the beach, or not use them and stay by a pool. we don’t have a choice to go up stairs if our room is up there. The room cleaned saw us and introduced himself, he was really lovely, if he he’d been in reception I doubt there would have been a problem. This is our twenty first holiday to Egypt, we have never had such rude and unhelpful staff as there are here. Despite this hotels beauty we will not come here again, and if you don’t like being spoken down to, you should look elsewhere for a holiday.

Not 5 star hotel but decent.. if you are not too picky is a solid hotel.. food, drinks, pools, beautiful reef.. friendly staff Some cons: Stairs- lots of stairs from main lobby to the beach rooms some worn out.. in our romm last day there was a leak theough ceiling in bathroom No water bottles in other bars except in main lobby bar Reservation restaurant!! We wanted to reserve fusion restaurant and they said two days in row that is full.. walking by.. restaurant empty - as it seemed we werent the right nationality Never the less.. we had nice time and with som heads up would reccomend