Guest User
March 1, 2024
We had booked 5 days at Onatti, and already after half a day, we tried to cancel the remaining days. There was nothing to be done, so we had to stay. At that point, we believed Onatti was the worst-run hotel we have stayed in during 40 years of traveling around the world. The door to our room was broken, and there were no bath towels upon arrival. There were only two small lamps with weak bulbs in the room, making reading impossible, and no internet (if you want internet in the room, it costs an extra €20). The beach is nice enough, with sunbeds and umbrellas included in the price - but you should know that it requires water shoes to enter the water. On the other hand, there is good snorkeling from the hotel's pier. The concept is All-Inclusive - the reality was Nothing Inclusive. At lunch, all the food was gone, even though there was half an hour left of the lunch period. At teatime, there was no tea, and the cake was drier than the sand under our feet. At dinner time, all the food was gone, even though we arrived only 15 minutes after the start - all that was left was lukewarm soup, rice, and raw vegetables without dressing. Need I add that the leftovers taste terrible? Like sticking your tongue out the window in Cairo's rush hour. By the way, you also constantly have to ask for plates, glasses, cups, etc. We asked for soda with our "meal" - the waiter didn't understand. So, we asked for cold water - and then he had the audacity to ask if we could say it in English. Cold water! English is our second language, for heaven's sake. And no, we never got water... we had to make a cup of tea ourselves just to have something to drink with the "meal." That many of the other guests were Russians, eating and drinking as if they were paid for it, should not be our problem. There should be food for everyone - including us, who don't push our way to the front of the line. Postscript: Already on day 2, things started to improve a bit - but only a bit. A little more food, slightly better service. This was because on that day, a new manager, Kamal, started, who was well aware of the hotel's problems. Therefore: Check newer reviews than this one to see if the standard has improved since November 2023.