Samanthaandsam
November 10, 2024
Just returned from an 8 day stay. Had an amazing time. Don't understand the negative reviews. We found all the staff to be really friendly and helpful. When we got there we were given a double room, but asked to be moved to a twin. Reception sorted it without any problems. The hotel is in the middle of nowhere, but there's so much to do, it really doesn't matter. There is something for everyone, from chilling at the relaxing pool, getting involved at the activity pool, snorkeling off the jetty or paddling in the lagoon, to name but a few. Advice for anyone who wants to snorkel, if you go down and there's a red flag, check back later in the day, if conditions change for the better the flag will change. There is a few cat's, but unless you are absolutely terrified of them, I wouldn't let that put you off. As long as someone in your group is ok to shoe them away they should leave you alone. I think maybe the hotel team are missing a trick with the cat's. I know if there was a way to sponsor the cat's, and get maybe a few photos sent every few months, I'd be happy to sign up. We went out on a fabulous boat trip with the guys at Chill tours. There's a few different companies that do trips straight from the hotel ( by that I mean, they only go from this hotel, so no collecting guests from other hotels) they'll be a trip to suit everyone. We didn't go to the welcome meeting with Tui, and I don't think you need it, all the information you need is in the app, or you can simply just ask any of the staff questions. Thank you Tui magic life, I'm sure we will be seeing you again