Guest User
February 15, 2024
The room type was wrong on the first night. I booked a 1.5m and a 1.35m bed, but I was given a 1.2m and a 1.35m bed, which resulted in three people not being able to stay. I asked the front desk the next day, and they admitted that the arrangement was wrong, and said that it was a display error on Ctrip, not the hotel's problem. Because it was the Chinese New Year, I didn't care too much. The second and third days were arranged with the booked room type. I don't know about this problem. Will Ctrip be able to refund the difference in the room type later?
The hotel says it is a Central Plaza store, but it is not close to the Central Plaza. If this factor is the main consideration when booking a room, it is not recommended to book this hotel.
The overall design of the hotel is OK, but the room hygiene is average, the mattress is too soft and uncomfortable, the only good thing is that the facilities are OK and intelligent.
Original TextTranslation provided by Google