Guest User
October 3, 2023
Overall Rating : 4/5 Overall, the visit to Cloud 9 Resort Puttalam was great and would certainly revisit. However, I do hope the management take the following review comments and make the next visit a 5/5, because they had got everything almost perfect but had some small issues that needed to be fixed. Location: 4/5 This place is a beautiful place that is nestled right in the forest. It has the atmosphere of being in forest and it was something that was really nice. The only point that kind of upset this amazing feel was that some maintenance work on the satellite tv had been done and it seems like the people who had done the work had just left behind their junk. Please make sure that these are cleaned properly and do have a check around before a guest comes. In our case there was the old satellite dish, some cut off wires and some plastic bags that had been strewn around. If it wasn’t for this, the ambiance would have been perfect. They also have a crows nest type of viewing platform where you can have a perfect 360 view of the area around and on a clear night or evening you should probably have some awesome view and it would make a great opportunity for some amazing pictures (sadly it was raining and overcast the whole time for us). They also have a lot of activities that you can enjoy. However, because of the weather and our schedule we didn’t get a chance to try them out. But would definitely recommend trying them out too if you can work it in to your schedule. The parking was the only hassle. They do have ample parking but we were not close to the entrance. We also drove off during the day on two days and we didn’t get a good spot close to the entrance when we got back, and on the first night, some of the other guests had parked poorly, making it very tricky for me to park that night, and to take the car out the next day morning too. I would encourage to have someone from the staff to come and check on the guests parking and direct them to park properly or move to a different spot if how they had parked in a way that blocked the driveway. Food: 4/5 The food was well prepared and the chef Nuwan was really great and accommodating. Because of the small size of the place with only 10 rooms, they don’t have a buffet, so that is something to keep in mind. However their set menu are pretty good and we were able to have a different meal on each day. The food was filling even though the range was a little limited. Would be great if there were a few more options. Also one point to improve would be with the vegetarian items. Please have a little more variety available for vegetarian dishes. I would suggest some mushroom or soya dishes since they can be combined with a lot of meals. However, overall the food was always good and we were never hungry or disappointed with what we had to eat. One thing that surprised me in a good way was the quality of the continental breakfast (though it was more of an English breakfast). Normally, the English breakfas