Emil S
August 27, 2024
It's a beautiful hotel. We arrived at midnight, straight from the airport. Unfortunately, when we arrived, there were other guests who had also arrived at the same time. There was only one staff member at the reception, and he was really busy. It was a Saturday, and I think they should have had more than one staff member at the reception. We waited for at least half an hour to check in, and then another half an hour to get our luggage. It was not fun atall with two toddlers. The room was big (suit15), but the bathroom door was very hard to move, and there were no locks on the balcony door.When we checked our luggage the next day, we found that a mouse or rat had sneaked into one of our bags and chewed through a bag of chocolates. We were shocked. We reported it to the hotel, and they agreed to change our room (suit 11), which was good. We stayed there for 5 days. The food was good, though sadly they only had hoppers and string hoppers available on one day. I invited my family for dinner, and it cost Rs 6000 per person, which I think is too expensive. However, all the staff members were very friendly and helpful, especially the restaurant staff.