Braling Grand Hotel Purbalingga, Azana Hotels Collection

The property provides complete facilities such as a gym, swimming pool, and spa. Guests appreciate the clean, spacious, and cozy rooms, along with exceptional service from friendly and attentive staff.

The staff's friendliness saved the day, for them, Everyone from security, front desk, wait staff - was warm and welcoming. Some even had the sincerest SMILE I have ever seen. 👍👍 Several areas of concerns are, however : - The Housekeeping staff who was in charge of my floor, had a seriiously BAD BODY ODOUR problem: ome that would stay and linger in the room and even in the corridor. - The food served during Breakfast was varied enough. However, the quality needs major improvement. For example, the CEREAL that I had was the most artificial tasting cereal ever! It was actually quite disgusting. And the service in the PADI Restaurant can be improved, for example: No one cared enough to EMPTY THE ASH TRAYS in the smoking area; also, quite a few times, NO STAFF was seen on the fooors, it seemed as if they were "gathering" somewhere that would not be visible by the guests on purpose! - The Saftey Deposit Box was not working properly and needed fixing. Someone from ROOMS Dept or ENGINEERING Dept should regularly check every room periodically, without fail! - Last but not least, the pillow in my room smelled like something rotten / a dead rat. Very disgusting That's all i can think of right now. Thx, 🙏!

Nyaman