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TUI and HOTEL EXCELLENCE PUNTA On arrival we were allocated a room that had not been adequately cleaned and had obviously not been used for some time. Smelt very damp and musty. The hotel was unable to provide an alternative for nearly twenty four hours and then not in the club excellence area. Throughout the complex there was constant loud music thumping out. Definitely not 5 star. Hardly conducive to a relaxing, romantic atmosphere. The gym, one of the best I have encountered in a hotel, had permanent “Techno” music thumping out from the moment it opened until it closed and did not turn the level down when asked. Was told the music came from 'Mexico'!!!!! On arrival at Excellence Club reception we were informed that the dress codes we had been advised to comply with had been discarded in favour of a “come as you are” attitude. The two notable exceptions were the Chez Isabella and the Excellence club Magna restaurant. The Kitchen restaurant, a buffet style affair, provided good basic food and service, everywhere else most of the food was distinctly ordinary, not very hot and hardly befitting a five star establishment. Not 5 star A la carte. It was unfortunate that the Kitchen was not open in the evening , I would have eaten there on a regular basis. On several occasions I left meals uneaten because the standard was so poor. The Coffee Shop was excellent and an inspired addition to the complex with charming, helpful and cheerful staff. Throughout the complex there seemed to be a will to inspire a “party” atmosphere with copious amounts of alcohol, cocktails and loud music. I heard one disgruntled American guest describe it as “a cross between Spring Break and a frat party.” They had a point! We largely avoided the evening entertainment because of the deafening volume it was delivered at. Not 5 star service. The staff fell into two distinct groups. The junior level staff were almost entirely cheerful, helpful and keen to please or assist. Middle management appeared to exist to deflect complaints and ignore requests whilst appearing charming and helpful. Room servicing. The turn down service was infrequent and patchy. The mini bar was due to be replenished daily. Despite only drinking soft drinks from the mini bar we often had to request replenishment as it had not happened for several days. Bar service, the staff were excellent, helpful and cheerful but there were often occasions when particular drinks were not available. A particular dislike of mine, and I appreciate that it may be a personal foible, is I was often served drinks in plastic glasses, despite being nowhere near a pool area. As guests from Europe I gained the distinct impression that we were in a minority and the aim was to cater for the American market, which is a shame because they took our money readily enough. In conclusion the hotel is set in a stunning location. It is not relaxing, or romantic but if you want to party this place lends itself to it. I do not consider th

Our stay at Breathless was incredible; the room was great, the food was delicious, but the whole experience was taken over the top by our VIP concierge, Pablo. We have stayed in many top-rated hotels and resorts all around the world, but we have never felt so safe and comforted as we did at Breathless. We received a text message from our VIP every day about what activities would happen on the property and when. We were also told many times if we had any problems to let him know or if we were looking to have any experiences or see any shows. He was able to connect the dots with everything. We felt like celebrities and because of it we had an amazing trip.

Located in Punta Cana, Blue Beach Luxury All Inclusive Resort is by the sea, a 1-minute drive from Cabeza de Toro Beach and 9 minutes from Downtown Punta Cana. This 5-star property is 8.8 mi (14.1 km) from BlueMall Punta Cana and 17.9 mi (28.8 km) from Scape Park.Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a fitness center, and karaoke. Additional amenities at this Mediterranean property include complimentary wireless Internet access, concierge services, and babysitting (surcharge).This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy local and international cuisine at Blue Wave, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. A complimentary full breakfast is served daily from 7:30 AM to 11:30 AM.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.Make yourself at home in one of the 110 individually furnished guestrooms, featuring minibars and plasma televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

The resort is absolutely beautiful, well kept and an amazing Sanctuary, just what we were looking for. We stayed in the castle and JT took great care of us all week. He was absolutely amazing, helpful, full of great info on what to do and helping set up reservations. He is a great model of excellent service, care and professionalism of going above and beyond. Even when we had an issue being given the wrong room, an ocean view room instead of the oceanfront room we paid for. JT was very helpful and supportive and aided us in getting this corrected. The next day we were in the correct room thankfully. For the rest of our stay we encountered great people like Omar at the steakhouse who on our anniversary was so attentive and added to our romantic dinner experience. This was a wonderful 20th Anniversary celebration for us, it was so much more than we imagined it would be. Check out our beautiful oceanfront view, it was exquisite!

This trip was amazing. The resort was beautiful and easy to navigate. The rooms are quite large and the location is isolated and quiet. The beach is beautiful, the food was delicious, the drinks were wonderful. The staff were all really friendly and the service was generally great. There are a lot of vegan and vegetarian options which was great! All the events were really enjoyable and overall it was a really relaxing and memorable vacation! Shout out to the activities director Miki for making our stay extra special!

With a stay at Dreams Onyx Resort & Spa All Inclusive in Punta Cana (Uvero Alto), you'll be within a 5-minute drive of Sirenis Aquagames Water Park. This upscale resort is 5.7 mi (9.2 km) from Macao Beach and 18.4 mi (29.6 km) from Downtown Punta Cana.Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, a nightclub, and a complimentary water park. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at Carnival Buffet, one of the resort's many dining establishments, which include 8 restaurants and a coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 3 poolside bars.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Punta Cana? This resort has 11900 square feet (1106 square meters) of space consisting of conference space and 7 meeting rooms. Free valet parking is available onsite.Make yourself at home in one of the 806 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

The resort itself was beautiful but there were pros and cons. More cons than I wanted. Pool closed at 6 pm so no night swimming which left little to do in the evenings. Drinks were weak, drank all day long with no effect. Food was the worst. The buffet was terrible and was really our only option since the snack bar ran out of burgers, basically lived on chips and salsa the entire trip. The restaurants which you needed to make reservations for was a joke. The reservation app didn’t work so you had to wake am up at 6 am to stand in line until 8 am in hopes of getting a reservation. The service was not pleasant. Workers badly made eye contact with you and you always felt like you were bothering them when requesting a beverage or asking a question. The resort has potential if they stopped it up on service, food, drinks and entertainment.