Adventure Park & Hotel Vista Golfo

Guests praise the friendly, knowledgeable staff and high-quality service. The mountain location offers stunning views of the Nicoya peninsula and gulf, especially during breathtaking sunsets.

This was to be an experience of a lifetime. I always wanted to zip line in the rain forest of Costa Rica. It was a 45 minute drive from our ship. From the drop off point at the hotel it is a rugged 30 minute drive to the first zipline. Harnesses and safety instructions were given at the hotel. There were 25 zip lines in total over 11 beautiful waterfalls in addition there were two repelling stations. It is an arduous and at times slippery walk from one zip line area to the next. It can be quite dangerous for anyone with some mobillity issues. Two of the group of approximately 16 were in their 80's and found it extremely difficult. I completely understood that this was going to be a physically challenging adventure. What I was not prepared for for the negligence on the part of one of the guides. At each station one of the guides is placed at the landing area to apply the 'brakes' should an indiciall require it - coming in to the landing too fast. In my case my brake hand slipped off the cable and I was unable to brake. Unfortunately the brake perspon on the landing was inattentive / not paying attention and I crashed into a tree doing approximately 20 kph. I was flung back approximately 30 feet. There is no need to go into detail other than to say I am back home and I am receiving medical attention. The guide admitted his being in attentive and being responsible for the my crashing. The situation required me to be tandemed zip lined over the remaining 6 zip lines. It was quite painful. It appeared as though there was no medical equipment available to them at site and in fact there was no cell service. If limbs were broken or worse, it would would have been an drastic rescue situation. Upon my return to the hotel I was offered two bags of ice and nothing else. The owner / operators avoided me like the plague! I was not even offered a bottle of water. Upon the groups full return lunch was served as if nothing had occurred. Up to the writing of this review I have still not received even the slightest of apologies from this tour operator. Good adventure - so long as everything goes well. Accidents happen. But you can tell the quality of a company with how they deal with situations and people when things don't go well. In this regard this company FAILED miserably. Nice people - but it is easy to be nice when things are going well. Nice people can still do negligent things. They were relieved to see me dropped off at the cruise terminal. I am being encouraged to seek legal advise. Merry Christmas everyone.