Guest User
April 12, 2024
Bad review! Deceiving consumers, I have been deceived three times.
This was the third time I booked a room + breakfast online. When I arrived at the front desk, I was informed that the chef was on leave and there was no breakfast, only "light meals." The so-called simple meal is a box of high-quality yogurt worth 2.5 yuan (a cheap milk drink, not even pure milk), plus two small breads with a market price of about 2.5 yuan (definitely no more than 3 yuan). "Simple meals" with a total value of no more than 8 yuan.
Since the chef is on leave, why can he order breakfast online and still charge 28 yuan? If there is a mistake, why not notify the consumer before they arrive? If it was a mistake, why did I encounter the same situation three times in a row? Such a coincidence? I came three times and the chef asked for leave? Even if it is such a coincidence (do you believe it yourself?), if you are really "apologetic" as the front desk said, you will buy some decent bread and milk from the IKEA next to your lobby to make up for it, instead of Fool consumers with a so-called "simple meal" that costs less than 8 yuan.
Finally, I called Ctrip customer service to complain, and the customer service refunded me today's breakfast fee. However, the first two times, I was charged 28 yuan for breakfast twice in vain, but I was eating your 8 yuan simple meal. It was really* * Extremely.
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