Perhentian Marriott Resort & Spa Reviews
Perhentian Marriott Resort & Spa
Pulau Perhentian Kecil, Pulau Perhentian, Terengganu, 22300, MalaysiaView Hotel Details
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Perhentian Marriott Resort & Spa Guest Reviews
4.4/5
Very Good
46 review
Verified reviewsLocation4.5
Amenities4.4
Service4.3
Cleanliness4.4
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All reviews(46)
Positive reviews(40)
Reviews with photos/video(14)
Awesome stay(8)
Friendly owner(7)
Room was average(5)
Negative reviews(6)
Guest User
Deluxe Twin Beds
Stayed in Sep 2024
Travel with friends
2 review
Amazing
Posted on Sep 11, 2024
Good service attitude but lack of experience , order two times for a medium steak in the Dapur, get one medium and one well-done🤣🤣
BritinChina
Deluxe King
Stayed in Aug 2024
Couples
11 review
Great
Posted on Aug 8, 2024
The hotels location and facilities are beautiful. There are 3 large swimming pools and a beach and as a result it means there is plenty of room at each location. The food in the 2 restaurants is nice and all the staff are really friendly. Though the price is a little expensive, so would recommend trying a nearby local restaurant (rosemary restaurant is accessible from the Marriott, cheap and has delicious food).
The only downside to the stay was the few times we called room service for extra water and towels although promised they would bring the items they never got delivered.
Response from Property: Dear BritinChina,Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed our location, facilities, and the friendly service from our staff. It’s great to know that you appreciated the spaciousness of our pools and beach and the quality of the food in our restaurants.We sincerely apologize for the inconvenience you experienced with room service. Your comments are very important to us, and we will address this issue with our team to ensure it doesn’t happen in the future.We hope to welcome you back soon for an even more enjoyable stay!Sunny Regards,Perhentian Marriott Resort & Spa
Guest User
Deluxe King Room With Partial Sea View
Stayed in Jul 2024
Family
13 review
Outstanding
Posted on Aug 25, 2024
Great service !
Great place !
Highly recommend !
6/19
Response from Property: Dear Valued Guest,Thank you so much for your kind words and for sharing your photos! We’re thrilled that you had a great experience and appreciate your recommendation. We look forward to welcoming you back soon!Sunny Regards,Perhentian Marriott Resort & Spa
Erbens
Deluxe King
Stayed in May 2024
Family
1 review
Great
Posted on Jun 14, 2024
Brand new hotel, two very big swimming pools, however you entirely depend on hotel food because hotel kind of isolated you need boat taxi to go any place else and it costs 150 rm one way per person. If you just stay in the hotel and enjoy amenities of the premise then top choice.
Response from Property: Dear Erbens, Thank you for your feedback! We're thrilled that you appreciated our new facilities and swimming pools. We understand that accessing the location requires boat transportation, and we appreciate your understanding. We're honoured to be your top choice for those seeking relaxation and full enjoyment of our amenities. We can't wait to welcome you back for another memorable stay.Perhentian Marriott Resort & Spa
Guest User
Deluxe Twin Beds
Stayed in Aug 2024
Family
1 review
Outstanding
Posted on Aug 16, 2024
All very good
Response from Property: Dear Valued Guest,Thank you for your positive feedback. We are delighted to hear that everything met your satisfaction. We look forward to hosting you again soon!Sunny Regards,Perhentian Marriott Resort & Spa
lulushome
Deluxe Twin, Partial Sea View
Stayed in Sep 2024
Couples
6 review
Outstanding
Posted on Sep 12, 2024
I am very happy to have chosen this hotel. The time I spent in the hotel added a lot to my trip. The room was very spacious and clean. The staff were very friendly and polite. The hotel meals were also very delicious.
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Shuixing123
Deluxe Twin Beds
Stayed in Aug 2024
Family
5 review
Amazing
Posted on Aug 13, 2024
The environment is good, the hardware facilities are also great, the service is a little behind, which is understandable for a new hotel, the romantic beach is good, and I saw sharks, small yellow snappers, clownfish, small eels, angelfish, etc. when diving
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Guest User
Deluxe King
Stayed in Aug 2024
Family
37 review
Very Good
Posted on Aug 13, 2024
The hardware facilities of the Marriott Hotel are quite satisfactory, but the service is a bit behind. We stayed there for two days in total. On the first day, we had to wait a long time to enter the room when checking in. On the second morning, we rested in the hotel lobby without any water or food. When we wanted to ask the waiter for a welcome drink, the waiter told us that it was only available on the day of check-in. This was really speechless.
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Shanghaijinsuoxuan
Deluxe Twin Beds
Stayed in Aug 2024
Travel with friends
10 review
Posted on Aug 4, 2024
The sheets were dirty, and I had to wait 50 minutes for a car to pick me up. On the last day, the door lock was broken, and it took half an hour for the door to be fixed after being exposed to the sun. My face was sunburned, and there was no apology or explanation.
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Response from Property: Dear Shanghaijinsuoxuan, Thank you very much for your feedback and sincerely apologize for your poor experience at our hotel. We are deeply sorry for the issue you mentioned. Dirty bed sheets: We take our room cleaning standards very seriously, and your feedback will allow us to strengthen supervision and training of our cleaning work to ensure that similar situations do not happen again. Delayed pickup: We're sorry to keep you waiting for so long. We will immediately review and improve our pick-up and drop-off services to ensure they run more efficiently. Door lock failure: We are deeply sorry for the door lock issue you had on your last day and the experience of waiting in the hot sun. Our maintenance team will respond quickly and provide temporary shade or other comfortable waiting arrangements if we encounter similar situations. We sincerely apologize for the inconvenience this stay has caused you. We are working hard to improve our services and hope to provide you with a more pleasant stay experience in the future. Perhentian Marriott Resort and Spa
Guest User
Deluxe King
Stayed in Jul 2024
Couples
7 review
Outstanding
Posted on Aug 2, 2024
The room is very clean, the hotel is beautiful, the staff are smiling and responsive ~ Chinese barrier-free communication, a wonderful experience❤️.
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Response from Property: Dear guest, thank you for sharing your stay experience! We are very happy to hear that you were satisfied with the cleanliness of our rooms, the hotel environment, and the service of our staff. It is our honor to be able to provide you with barrier-free Chinese communication and give you a wonderful experience. Your affirmation is our greatest motivation and we will continue to work hard to provide every guest with quality service and a comfortable environment. Looking forward to serving you again in the future! Perhentian Marriott Resort and Spa
Guest User
Deluxe Twin Beds
Stayed in Jul 2024
Travel with friends
3 review
Posted on Aug 1, 2024
The two houses from 2009 to 2016 must be kept away from each other. They are directly behind the restaurant. The air conditioner and range hood are running 24 hours a day. After closing the balcony door, the room is also very noisy. The balcony is full of smoke. The rooms given by Ctrip are all behind the restaurant. We changed rooms in the last two days. When changing rooms, the hotel had a double check and gave us a room card for 2066, but there were luggage and clothes in the room. After waiting for an hour, we were given an extra room and a free dinner buffet for 3 people as compensation. We had communicated with the hotel before. The air-conditioned speedboat provided by the hotel costs 108 Malaysian ringgits and the regular speedboat costs 35 Malaysian ringgits. After arriving, the air-conditioned speedboat was under maintenance. After communication, the speedboat was charged at half the price. When we came back to settle the bill, we found that the hotel had charged the wrong lunch fee on the 28th. I don’t know who the meal fee was settled to. It was 6 dishes like ours. I didn’t see it at the time, but the settlement price should be about 100 Malaysian ringgits more than ours. The hotel did not mention it on the day of check-out. As a Marriott Titanium Card member, although it was a third-party reservation, it is understandable that the hotel is a newly opened hotel with some imperfections, but I am the one being forced to pay, which I find unacceptable.
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Response from Property: Dear guest, thank you for sharing your stay experience in detail. We are deeply sorry for the problems you encountered during your stay and value your feedback. Room noise and fume issues: We apologize for the inconvenience. We will re-evaluate the location and environment of these rooms to ensure that future guests do not encounter similar issues again. Room arrangement error: We are deeply sorry for the trouble you encountered when changing rooms and for the inconvenience caused by repeated check-in inspections. We will strengthen housekeeping management to prevent similar situations from happening again. Thank you for accepting our compensation measures, which we hope will make up for your inconvenience. Speedboat charging issue: We regret the communication issues regarding charging during the maintenance period of the air-conditioned speedboat. We will further optimize the communication process to ensure that we provide customers with accurate information and reasonable solutions. Billing Error: We sincerely apologize for the lunch meal billing error. We will strengthen bill review to ensure that similar situations do not occur again. Ice bucket charges: Regarding the charging issues you encounter at the poolside, we will re-evaluate the charging standards for such services and make appropriate adjustments to ensure that guests receive reasonable services. As a Marriott Titanium member, your opinion is important to us. Although this booking was made through a third party, we are still committed to providing the best service to each guest. We sincerely apologize for the inconvenience caused to you during this stay and will work hard to improve it. We hope to have the opportunity to provide you with a better stay experience in the future. Perhentian Marriott Resort and Spa
Guest User
Deluxe Twin Beds
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Jul 21, 2024
I rarely write reviews on Ctrip, but I have to write something this time. There is no need to say much about the hotel's environment, service, and safety. Because I brought my children out, I chose Marriott and was not disappointed. It is worth mentioning that this time we finished snorkeling and had dinner at the restaurant on the long beach. ****, and returned to the hotel in the afternoon. The whole family vomited and had diarrhea. An overseas Chinese intern at the hotel front desk was very patient and helped us contact the hotel's doctor. She came to see us after get off work. One time it was one or two in the morning. I am especially grateful to her and the hotel's doctor. There was another one, an overseas Chinese intern in the hotel restaurant. Seeing that our family was listless and sick, she asked us what was wrong and what help we needed. Finally, the kitchen helped us cook a few bowls of porridge and sent them to the guest room. This affection is particularly rare.
When you are away from home and get sick, language communication may not be in place sometimes. I am very grateful to get help from the hotel. Thank you!
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Guest User
Deluxe King
Stayed in Apr 2024
Couples
1 review
Outstanding
Posted on May 2, 2024
A brand new hotel with its own pier, rooms on the mountain overlooking the entire sea, two swimming pools, and a sunset viewing platform. The most recommended is the diving center, the service is very good, there are Chinese diving guides, you can book snorkeling and For deep diving, you can also get a diving certificate at an affordable price.
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6/12
Lalala
Deluxe Twin Beds
Stayed in May 2024
Other
3 review
Outstanding
Posted on Jun 6, 2024
Overall a great trip, the hotel's own diving center, the service is very friendly
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6/8
Guest User
Deluxe Twin Beds
Stayed in Jul 2024
Travel with friends
2 review
Great
Posted on Aug 1, 2024
Fantastic stay, quiet cleanliness, nothing to complain about, the incredible welcome.
The staff are very attentive and very kind.
Our stay was more than pleasant, we loved the place, the view was simply incredible.
The restaurants are very very good and varied… quality level, affordable price.
We chose to do the aquatic activities directly on the long beach, the price was much more interesting, the hotel price was too excessive. You can walk 10 minutes to be on Long Beach, no need for a boat taxi
We were able to take advantage of great rates and go to several islands
Shark turtles, beautiful fish, honestly, we regret nothing about this hotel, the atmosphere, the calm, if we had to do it again, we would come back without hesitation…..
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Response from Property: Dear Guest,Thank you so much for sharing your fantastic experience with us! We are thrilled you enjoyed the tranquillity, cleanliness, and incredible hospitality. It's lovely to know that our staff took great care of you and made your stay more than pleasant.We're delighted that you loved the location, breathtaking views, and the variety and quality of our restaurants. We appreciate your feedback regarding the aquatic activities. It's helpful to know that there are more affordable options nearby. We're glad you had the chance to enjoy these activities and explore the beautiful surroundings.Your positive comments about the atmosphere and peaceful environment are greatly appreciated. We would love to have you back for another stay anytime.Sunny Regards,Perhentian Marriott Resort & Spa