Guest User
April 23, 2025
Nightmare 😈. Worried about communication issues without a staff on duty, I deliberately chose the Ctrip hotel option. The message reminded me to check in before 8pm. Due to the schedule, I arrived after 9pm. During the period, I did not receive any inquiry calls from the hotel. The hotel (later it felt like a two-story family hotel) was located at the innermost of a deep, unlit alley in the suburbs. I rang the doorbell and called the phone many times but there was no response. I had no choice but to contact Ctrip customer service, but the customer service could not get through. What's even more ridiculous is that Ctrip tried to contact the hotel for many days but could not get through. What if other guests also booked such a hotel? Ctrip makes such a joke of its choice of service providers?
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