Raja Hotel Kuta Mandalika Powered by Archipelago

Raja Hotel Kuta Mandalika Powered by Archipelago Reviews

Raja Hotel Kuta Mandalika Powered by Archipelago

Jl. Pariwisata Pantai Kuta, Mandalika, Kuta, Kec. Pujut, Kabupaten Lombok Tengah, Nusa Tenggara Bar, Pujut, Lombok, IndonesiaView Hotel Details
Raja Hotel Kuta Mandalika Powered by Archipelago
Raja Hotel Kuta Mandalika Powered by ArchipelagoRaja Hotel Kuta Mandalika Powered by ArchipelagoRaja Hotel Kuta Mandalika Powered by Archipelago
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Raja Hotel Kuta Mandalika Powered by Archipelago Guest Reviews

3.5/5
13 Reviews
Verified reviews
Location3.5
Amenities3.5
Service3.6
Cleanliness3.3
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All Reviews(13)
Positive reviews(10)
Reviews with photos/video(6)
Negative reviews(3)
NAmi225
Deluxe King Room
Stayed in ธ.ค. 2023
Couples
25 Reviews
2.5/5
Posted on 5 ม.ค. 2024
Not recommended. Hotel room is dirty when we checked in. A lot of hair on the floor. Did not expect this kind of things for a 4star hotel. Breakfast with limited choice. Nothing special about this hotel eventhough is a 4star hotel. No nightlife around this area. Staff is good & helpful.
Anonymous User
Grand Deluxe Room
Stayed in มิ.ย. 2023
Family
6 Reviews
4.0/5
Very Good
Posted on 4 มิ.ย. 2023
Location is good facing the beach, there are activities at the beach, ie electric motorcycle Very crowded during my stay due to local bank annual event Wifi is very week in the building, seriously need improvement Breakfast is ok, nothing special. During shower, the hot water is not possible to adjust, the water either too hot or too cold during shower. Won’t come back again due to the wifi & hot water issue
Response from Property: Dear Valuable Guest, Warmest greeting from Raja Hotel Kuta Mandalika. We would like to say thank you for share your experience staying with us since we need it to improve our service in the future. We do apologize for what happening during your stay since as you know our hotel location is close to the beach (special economic area) somehow there is any event will be held by government or company close to our hotel due to strategic position. In regard about WIFI we have serious problem with provider during your stay, We believe that we have fixed it after all, and regarding the shower We are sorry to heard that you didn't enjoys your stay since the water issue, We believe there was something error for our tools that's why hot and cool water can't be adjusted as you want during the stay.Kind regards Yayat S.Priatna General Manager
Guest User
Grand Deluxe Room
Stayed in ก.ย. 2023
Solo travelers
23 Reviews
5.0/5
Outstanding
Posted on 16 ก.ย. 2023
Love the hotel ambience! Friendly staffs and comfortable bed
Response from Property: Dear Valued Guest, Warmest greeting from Raja Hotel Kuta Mandalika. We would like to say thank you for share your experience staying with us, we are glad to hear that you enjoy your stay and also thank you for your review since we need it to improve our service in the future. We look forward to welcoming you back at our hotel. Kind regards Yayat S.Priatna General Manager
Zhonghuaquan
Deluxe King Room
Stayed in ก.ย. 2023
Business travelers
36 Reviews
3.5/5
Posted on 22 ก.ย. 2023
The location of this hotel is ok and the service is ok. The flaws are all in the pictures, with text annotations. All in all, enter with caution!
Original TextTranslated by Google
Response from Property: Dear Mr./Ms Zhonghuaquan, Warmest greeting from Raja Hotel Kuta Mandalika. We would like to say thank you for share your experience staying with us, we are glad to hear that you enjoy your stay and also thank you for your review since we need it to improve our service in the future. We look forward to welcoming you back at our hotel. Kind regards Yayat S.Priatna General Manager
Anonymous User
Grand Deluxe Room
Stayed in ส.ค. 2023
Family
2 Reviews
4.2/5
Very Good
Posted on 28 ก.ย. 2023
extraordinary location by the beach., great view but the condition of the hotel is not good in terms of building finishing, last time I had a bathroom where the water was stagnant because the floor slope was wrong 😆😂
Original TextTranslated by Google
Response from Property: Dear Ms. Valued Guest, Warmest greeting from Raja Hotel Kuta Mandalika. We would like to say thank you for share your experience staying with us, we are glad to hear that you enjoy your stay and also thank you for your review since we need it to improve our service in the future. We look forward to welcoming you back at our hotel. Kind regards Yayat S.Priatna General Manager
Chie
Stayed in ธ.ค. 2023
Family
1.0/5
Posted on 30 ธ.ค. 2023
Do NOT stay at this hotel. Avoid at ALL costs. It is one of the worst hotels I have ever stayed at iny life. Seriously question and want to dispute their 4 star rating which I feel like they just gave themselves. It is 2 stars at best. The whole hotel smells like sewage, and if you are on the first floor, south of the property, be careful because there will be mold all over the bathroom and smell of mold on top of the sewage smell. Shower floor is so brown it seems like it has never been cleaned. The floor is dusty. I couldn't take off my sandals during the entire stay. The sheets have blood stains, and towels are brown and smells bad. I thought the only positive was the swimming pool, but there is absolutely no shade in the pool for most of the day, so you will end up getting a heat stroke and the water gets so warm it feels like a bath. I cannot comprehend how this hotel can operate in this state. I won't be surprised if someone got seriously sick just from staying here.
Guest User
Stayed in ก.ย. 2023
Other
0 Reviews
5.0/5
Outstanding
Posted on 20 ก.ย. 2023
It was credible stay at this hotel, all staff were friendly felt like home, They greetings always especially front office team who always smile whenever we met them at lobby. The location just close to the beach and you may enjoy the view of mandalika's beach from their restaurant
Jose Ramon
Stayed in ส.ค. 2023
Other
5.0/5
Outstanding
Posted on 6 ส.ค. 2023
Syahrul and his team made our stay wonderful! We'll surely come back soon! PS: The views from the Ocean Facing Rooms are amazing! :-)
Guest User
Stayed in ม.ค. 2023
Family
0 Reviews
2.0/5
Posted on 9 ม.ค. 2023
Hotel is in an okay location however the workmanship/finish in the rooms is very poor. In Australia a Council would not approve it. I feel sorry for the staff as they are lovely. There is no hot water, no spa, an okay gym that smells with torn carpet. Our room required a re-clean with clean linen and beds re-made. If I was the owner of this newish hotel I would be devastated with the end result. Very poor building and the owner doesn’t appear to want to spend any money for its upkeep.
6/8
Guest User
Stayed in ก.ค. 2022
Family
0 Reviews
4.0/5
Very Good
Posted on 9 ก.ค. 2022
One of new hotel in Kuta Mandalika, Lombok Island. Great location in front of Kuta Mandalika Beach. Good services. Actually this hotel was comfortable, but I thought there was something missing. Maybe because of brand new hotel, so they still processing to develop, expand and also complete the facilities.
6/12
Paul
Stayed in พ.ย. 2022
Friends
3.0/5
Posted on 24 พ.ย. 2022
On the surface, it is a beautiful looking hotel, but the fit & finish lets it down. Great location on the beachfront and not far to walk to the supermarket & other shops.
Guest User
Stayed in ก.ค. 2022
Couples
0 Reviews
5.0/5
Outstanding
Posted on 24 ก.ค. 2022
Excellent Customer Service! Thank you Farid & the rest of the staff for a lovely overnight stay. The breakfast buffer was the BEST we’ve had so far in our journey - the food in the bain-marie was not only fresh & tasty - but was HOT with a wonderful selection of dishes to choose from. The ocean view from our room was divine, with a really cool shower with a view - I had a heavenly long HOT shower (yes I love hot food & hot showers & it’s often not always available in some of the other resorts).