Globales Maioris

A decent 3 star hotel with glimpses of 4 star. Travelled with my wife and 2 young children under 4. Upon arriving in our room, we found items of clothing belonging to the previous guests, when i returned them to reception, I was asked if they blew in through the balcony... They didn't obviously, was offered no apology. The general cleanliness of the hotel, the rooms, the toilets, the pool areas is excellent, however, in the restaurant, the crockery, cutlery etc is appalling. If you want a high chair, you need to sift through 3 or 4 before you can find one that's in anyway clean, same with glasses, same with cups. The food itself is of very high quality and lots of variety each mealtime, the food was by far the best feature of this hotel. Although it great, the allergy information is pretty much non existent and the food labelling is atrocious, I once seen sausages labelled as potatoes and a member of staff told me "please do not trust the allergy information". They have pictures of allergens on some dishes but when you consult the key to cross check what the pictures mean, some of the pictures don't exist on the key. If you need anything or any help during mealtimes, it's very hard to find someone at hand to help, you can try to contact the staff they have on the floor but they are often occupied attempting to break the sound barrier while loading dirty dishes into the mobile carts. All meal times are extremely busy and could do with some sort of footfall staggering. On the hotel website, it mentions there is a fridge available, we had banked on this for snacks, however, the fridge is a "minibar" and despite having temperature controls, it does not drop below room temperature, I asked at reception and they informed no refrigeration was available. The evening entertainment could do with a revamp, there is a kids mini disco advertised from 8.30 to 9pm, but it often only lasted 20 mins, then there is a 45 minute unnecessary break before the adult entertainment. There is a lack of seating options inside so you'll need to get in early! The pool areas are another highlight of this hotel, plenty of deck chairs in shade and sun, lots of room in the pool, kids splash pool is superbly facilitated with lifeguard, slides, drinks machine and only a short walk to the other pool. The clientele of the hotel seems to be majority french, which is fine obviously but those expecting an English orientated contingent may want to reconsider and all activities are narrated trilinguily. There are a lot of hidden costs in the hotel, iron hire, safe hire, towel hire, stored luggage hire, tourist tax, kettle hire, most require a deposit and deposits are cash only. We spent over £100 on these alone The room itself is very good, clean, spacious, good shower, we had two single beds (quite creaky) and a sofa bed. The sofa bed mattress is very thin and the bars protrude through so not ideal for comfort , decent size balcony. A lot of reviews on here saying the

We had a later arrival due to closure of the Palma airport - check in was easy with staff members. We traveled as a family of four plus in-laws. Two family rooms - we was appointed B block on the 4th floor. Two rooms next to each other. Our room being the four of us in two adults two young children. Arriving very late and behind with two young kids. I did email the hotel some months ago requesting a cot for my 2.5year old. No cot was in the room. The sofa bed wasn’t even made up/out. Having to move furniture around to be able to pull the sofa bed out etc gone midnight isn’t what I was expecting. We only had two towels in the room and no pillows for our girls sofa bed. Our room Telephone didn’t work so we had to make our way down to reception for pillows. Which they had none. We had a 6hour in total travel to palma due to the airport closure of bad weather. We arrived gone midnight we should have arrived around 6pm. Two little ones hungry normal when late night arrivals previous experience a plate left in the fridge of sandwich or fruit, we had nothing no water. We again went down to reception to ask if there was anywhere near by for snacks that would still be open. They did however open the restaurant up, to where they had bread and cheese and some fruit left from dinner. Without asking reception they wouldn’t have acknowledged this. Even though the island was affected by the bad weather that hit fast and quick. The rooms are very clean and the cleaners work hard doing this! Only thing I’d pick up on they don’t take away any cups etc from the bars. We had a few days collection of cups and including a champagne bucket to return to main reception. The rooms are neat tidy fresh - the shower leaked terribly into the tiles in the bathroom. Four of us showering we had to use so many towels to stop water traveling around. So make sure little ones wear shoes in the bathroom. The pillows are rather high and hard. One annoying thing the balcony doors/windows need a sheer curtain on them. The bathroom door is direct to the balcony so you would have to shut the full length black out curtains during the day at any point of privacy. As the block opposite can see directly in as well as you seeing into their rooms. Which when away blue skies sun shining having to shut out any natural day light and put the lights on made you want to spend no time in the room. We had a family room sofa bed and double in one room. Wasn’t the biggest room but it made do for the week we were there. Towels in the room some were nice a soft and others were old towels from previous branded hotel ones. That even had holes in them. Food drink - drinks are basic cocktails. I asked for a Malibu and coke and it was awful normally non branded stuff isn’t that bad. But it was like they made it bad so you’d want to buy it. I did enjoy the cava and sangria was the best drinks other than mahu beer. The queue for the bar that’s only one during the day was long. Only one person serving